When you open Bot Buider, you'll see we use
Hi [first_name]! message, this will response Hi Gustavo! if lead's name is Gustavo. This feature called Shortcode
Since 3.0, you can use shortcodes in any message types, at any position, not only text message. All profile fields can become a shortcode even leads custom meta data.
Basic Profile Shortcodes
As mentioned above, all profile fields can become shortcode, here is the list:
In order to retrieve profile field of the target lead, use
[lead] shortcode with
id (Page Scoped ID) and your field as parameter. For example:
[lead id="123112313233" email]
This will receive email of the given lead id.
The shortcode can also used to update lead, this is useful when you using it in the Bot Builder. To do so, set the field as parameter name as your value as parameter value.
[lead will_join="Kowloon, HK"]
This will update
will_join field of current lead as Kowloon, HK.
Note that id field won't affected
[lead id="1231123113123" will_join="Bangkok, TH"]
This will update the
will_join field of the lead id, it isn't update lead id.