Terms and Conditions

Product Licensing

Giga AI and all products included extensions, are separated in two types of license:

  • All WordPress plugins, are licensed under GNU GPL v2 (http://www.gnu.org/licenses/gpl.html) or later.
  • All Laravel apps, packages included composer packages, are licensed under MIT license.

Support & Update

Support for products sold and distributed by Giga AI, Inc. available for only active premium users.

Support will be provided as long as your subscription remains active. After your subscriptions expired, you have to renew your license in order to receiving support and updates for the products you've purchased.

You'll have to enter license key to your website in order to receiving automatic update. If you subscribing Standard plans (Personal, and Storm), license key can only use on 1 production website. If you use Business plan, you can use on unlimited websites.

In case your license expired, you still continue using our product without support and update.

License Usage

Giga AI grants each customer one or more non-transferable license(s) to use the software for internal use, and as defined by the terms set in the customer's chosen license package.

Product Whitelabeling

While your Business plan subscription is active, you can change, redistribute, sell Giga Messenger Bots plugin or Messenger Storm app without any limitation.

Plugin Delivery

After we have processed your payment successfully, you will receive an email with receipt, your order number, and other purchase information. Your license key is available in your account area along with your product downloads. You can download the product by creating an account with your subscription email and login to Dashboard area at https://giga.ai/dashboard.

If you haven't receive an email containing your information, you can contact us through https://giga.ai/contact to request your purchase information. You can download at anytime, anywhere as long as your license is active.

Website & Plugin Content

All content found on giga.ai and throughout the products including images, documentation, support queries and any other information is property of Giga AI, Inc. and may not be redistributed without permission or consent.

Price Changes

We are big fan of Google LLC, one of nice thing they do is don't increase the price of existing users.

Giga AI, Inc don't increase price of current subscription users, when your subscription expired there will be two situations:

  • If the price of your subscribed plan has increased, you'll get a coupon to use a product with the old price.
  • If the price of your subscribed plan has decreased, you'll subscribe with the old price.

This isn't affected with already discounted price / season promotions price.

Giga AI, Inc reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent. This isn't affected to existing users.

Refund Policy

You can use our products with confident. We're working our best to make high quality products for you but we understand that they can't work perfectly for everyone all of the time. If you would like to request a refund. Please open a "Refund Request" support ticket. You'll get 100% refund. We'd like to hear about the reason in order to improve our products but it's not required. Tears will be on our pillows but you don't need to care.

Eligibility conditions for a refund request:

  • Your subscription is within 15 days active (counted from the day you've purchased the products).
  • You have uninstalled our products from your server.