AI that talks like a human.
Handles millions of calls.
AI agents for enterprise support
Solve your most complex support issues with AI, up and running in two weeks.
Solve your most complex support issues with AI, up and running in two weeks.
DEFLECTION RATE
0%
SUPPORTED LANGUAGES
0
CUSTOM AGENTS
Built to handle complexity
Built to handle complexity
Built to handle complexity
Extremely customizable
Extremely customizable
Fine-tune every nuance to match your business
Auto policy writing
Get started with just a transcript
Built-in Copilot
AI helps you build your ideal support agent
AI helps you build your ideal support agent
Agent Canvas
The fastest way to build, govern, and scale enterprise AI agents.
Create the agent
Ground agents in your brand standards, compliance rules, and workflows so every interaction is consistent and on-policy.
Define policies
Design the logic
Test and launch
Monitor and improve
Create new agent
Add training documents
Attach files to give your agent business context
Drag files here or click to browse
Cancel
Create agent
Chat
Voice
Multi-modal
Agent Canvas
AI turns every conversation into clarity. It surfaces patterns, uncovers root causes, and quantifies impact, then recommends actions that drive KPIs and revenue.
Create new agent
Add training documents
Attach files to give your agent business context
Drag files here or click to browse
Cancel
Create agent
Chat
Voice
Multi-modal
Create the agent
Choose an agent type and upload documents so your agent understands your brand, policies, and workflows.
Define policies
Design the logic
Test and launch
Monitor and improve
Agent Canvas
AI turns every conversation into clarity. It surfaces patterns, uncovers root causes, and quantifies impact, then recommends actions that drive KPIs and revenue.
Create new agent
Add training documents
Attach files to give your agent business context
Drag files here or click to browse
Cancel
Create agent
Chat
Voice
Multi-modal
Create the agent
Choose an agent type and upload documents so your agent understands your brand, policies, and workflows.
Define policies
Design the logic
Test and launch
Monitor and improve
Agent Canvas
The fastest way to build, govern, and scale enterprise AI agents.
Create the agent
Ground agents in your brand standards, compliance rules, and workflows so every interaction is consistent and on-policy.
Define policies
Design the logic
Test and launch
Monitor and improve
Create new agent
Add training documents
Attach files to give your agent business context
Drag files here or click to browse
Cancel
Create agent
Chat
Voice
Multi-modal
Agent Canvas
The fastest way to build, govern, and scale enterprise AI agents.
Create the agent
Ground agents in your brand standards, compliance rules, and workflows so every interaction is consistent and on-policy.
Define policies
Design the logic
Test and launch
Monitor and improve
Create new agent
Add training documents
Attach files to give your agent business context
Drag files here or click to browse
Cancel
Create agent
Chat
Voice
Multi-modal
SMART SUGGESTIONS
Improve as you go
Improve as you go
Improve as you go
Performance enhancement
Designed to help you hit KPIs
Custom suggestions
Based on your unique business requirements
Auto improve
Ready-to-implement policy improvements
Smart Insights
Your agent will surface patterns and uncover root causes, then offer tips on how to update your policies to improve support performance, based on the success metrics you choose.
Choose an objective
Generate insights
Validate at scale
Review transcripts, run hypotheses across thousands of calls, and confirm the root cause.
Resolution Rate Improvement (Voice)
Voice
Generate insights
Resolution Rate Improvement
14%
25.0%
1,302 of 2,170 tickets
Insights 1 of 28
Insight 1 of 28
Add self-service reservation modification flow
Policy Modification
928 tickets
13.8% improvement
Add fallback search flow for missing confirmation
Policy Modification
1,190 tickets
22.2% improvement
Streamline unspecific transfer flow
Policy Modification
102 tickets
9.7% improvement
Add FAQ and handling rules
Knowledge Gap
72 tickets
3.5% improvement
Smart Insights
Insights cluster conversations dynamically, helping enterprises focus on what matters most: revenue, resolution, and retention.
Create insight
Name
Description
What do you want to know from the insight?
All agents
Agent
Decrease
Improvement direction
Daily
Run period
3000
Sample size
Static
Type
Cancel
Create insight
Choose an objective
Select a metric like resolution rate, escalation rate, or customer satisfaction.
Define policies
Design the logic
Smart Insights
Insights cluster conversations dynamically, helping enterprises focus on what matters most: revenue, resolution, and retention.
Create insight
Name
Description
What do you want to know from the insight?
All agents
Agent
Decrease
Improvement direction
Daily
Run period
3000
Sample size
Static
Type
Cancel
Create insight
Choose an objective
Select a metric like resolution rate, escalation rate, or customer satisfaction.
Define policies
Design the logic
Smart Insights
Your agent will surface patterns and uncover root causes, then offer tips on how to update your policies to improve support performance, based on the success metrics you choose.
Choose an objective
Generate insights
Validate at scale
Review transcripts, run hypotheses across thousands of calls, and confirm the root cause.
Resolution Rate Improvement (Voice)
Voice
Generate insights
Resolution Rate Improvement
14%
25.0%
1,302 of 2,170 tickets
Insights 1 of 28
Insight 1 of 28
Add self-service reservation modification flow
Policy Modification
928 tickets
13.8% improvement
Add fallback search flow for missing confirmation
Policy Modification
1,190 tickets
22.2% improvement
Streamline unspecific transfer flow
Policy Modification
102 tickets
9.7% improvement
Add FAQ and handling rules
Knowledge Gap
72 tickets
3.5% improvement
Smart Insights
Your agent will surface patterns and uncover root causes, then offer tips on how to update your policies to improve support performance, based on the success metrics you choose.
Choose an objective
Generate insights
Validate at scale
Review transcripts, run hypotheses across thousands of calls, and confirm the root cause.
Resolution Rate Improvement (Voice)
Voice
Generate insights
Resolution Rate Improvement
14%
25.0%
1,302 of 2,170 tickets
Insights 1 of 28
Insight 1 of 28
Add self-service reservation modification flow
Policy Modification
928 tickets
13.8% improvement
Add fallback search flow for missing confirmation
Policy Modification
1,190 tickets
22.2% improvement
Streamline unspecific transfer flow
Policy Modification
102 tickets
9.7% improvement
Add FAQ and handling rules
Knowledge Gap
72 tickets
3.5% improvement
NATURAL VOICE
Engage with empathy
Engage with empathy
Engage with empathy
Personalized voices
Tailor your agent’s voice to match your brand
Dynamic interrupts
Designed to adapt to a global audience
Ultra-low latency
Industry-leading voice response time
Voice Experience
Emotionally-aware agents that understand tone, intent, and context. Fluidly handle accents, interruptions, and rapid turns of conversation to ensure every conversation feels natural.
Play
Voice Experience
Emotionally-aware agents that understand tone, intent, and context. Fluidly handle accents, interruptions, and rapid turns of conversation to ensure every conversation feels natural.
Play
Voice Experience
Emotionally-aware agents that understand tone, intent, and context. Fluidly handle accents, interruptions, and rapid turns of conversation to ensure every conversation feels natural.
Unmute
Voice Experience
Emotionally-aware agents that understand tone, intent, and context. Fluidly handle accents, interruptions, and rapid turns of conversation to ensure every conversation feels natural.
Play
CUSTOMER SPOTLIGHT
See how enterprises scaled customer engagement with Giga
DWR rate
80%
How DoorDash and Giga built reliable support at scale
Andy Fang
Co-Founder at DoorDash
"At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month, partnerships like this are critical to delivering better outcomes for consumers on a global scale"
CUSTOMER SPOTLIGHT
See how enterprises scaled customer engagement with Giga
DWR rate
80%
How DoorDash and Giga built reliable support at scale
Andy Fang
Co-Founder at DoorDash
"At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month, partnerships like this are critical to delivering better outcomes for consumers on a global scale"
CUSTOMER SPOTLIGHT
See how enterprises scaled customer support with Giga
DWR RATE
80%
How DoorDash scaled customer engagement with Giga
"At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month, partnerships like this are critical to delivering better outcomes for consumers on a global scale."
ANDY FANG,
CO-FOUNDER AT DOORDASH
CUSTOMER SPOTLIGHT
See how enterprises scaled customer support with Giga
DWR RATE
80%
How DoorDash scaled customer engagement with Giga
"At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month, partnerships like this are critical to delivering better outcomes for consumers on a global scale."
ANDY FANG,
CO-FOUNDER AT DOORDASH
GET A PERSONALIZED DEMO
Ready to see the Giga AI agent in action?
Ready to see the Giga AI agent in action?
Ready to see the Giga AI agent in action?
Giga’s AI agents handle complex workflows at scale, from live delivery issues to compliance decisions, while maintaining over 90% resolution accuracy in production.
Giga
Giga