AI that talks like a human.
Handles millions of conversations.
AI agents for enterprise support
Solve your most complex support issues with AI, up and running in two weeks.
Deflection rate
90%
Supported languages
90
Built to handle complexity
Extremely customizable
Fine-tune every nuance to match your business
Auto policy writing
Get started with just a transcript
Built-in Copilot
AI helps you build your ideal support agent
Agent Canvas
AI turns every conversation into clarity. It surfaces patterns, uncovers root causes, and quantifies impact, then recommends actions that drive KPIs and revenue.
Create the agent
Ground agents in your brand standards, compliance rules, and workflows so every interaction is consistent and on-policy.
Define policies
Set clear guardrails in plain language. Decide what should be automated, when to escalate, and how to manage sensitive cases.
Design the logic
Map conversation flows and escalation paths. Connect tools and systems so each response is grounded in business context.
Test and launch
Simulate edge cases, validate behavior, and deploy with confidence once quality and compliance checks pass.
Monitor and improve
Track outcomes in production and continuously refine policies using performance and conversation insights.
Improve as you go
Performance enhancement
Designed to help you hit KPIs
Custom suggestions
Based on your unique business requirements
Auto improve
Ready-to-implement policy improvements
Smart Insights
Your agent will surface patterns and uncover root causes, then offer tips on how to update your policies to improve support performance, based on the success metrics you choose.
Choose an objective
Select a metric like resolution rate, escalation rate, or customer satisfaction.
Generate insights
AI surfaces prioritized recommendations with projected impact.
Validate at scale
Review transcripts, run hypotheses across thousands of calls, and confirm the root cause.
Engage with empathy
Personalized voices
Tailor your agent's voice to match your brand
Dynamic interrupts
Designed to adapt to a global audience
Ultra-low latency
Industry-leading voice response time
Voice Experience
Emotionally-aware agents that understand tone, intent, and context. Fluidly handle accents, interruptions, and rapid turns of conversation to ensure every conversation feels natural.
See how enterprises scaled customer support with Giga
DWR rate
0%
“At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month, partnerships like this are critical to delivering better outcomes for consumers on a global scale”
Ready to see the Giga
AI agent in action?
Giga's AI agents handle complex workflows at scale, from live delivery issues to compliance decisions, while maintaining over 90% resolution accuracy in production.