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The more tickets you handle, the better you get

Go beyond surface-level analytics with smart suggestions based on real performance. Track call volume, resolution rate, and get custom tips to improve any KPI you choose.

  • Smart suggestions

    AI-generated policy updates based on real signals

  • Improve any KPI

    Set goals and continuously improve performance

  • Actionable insights

    Implement and measure improvements instantly

Boost support performance

IMPROVE AGENTS

Quickly fix flags

Catch signals and implement fixes before they turn into problems.

POWERFUL ANALYTICS

Smart suggestions

Get tips for improving your agent to reduce transfers, boost resolution, streamline operations, or any KPI you’re working towards.

Seamlessly implement updates

IMPLEMENTATION

Prioritize the most impactful updates

See projected outcomes for suggested changes so you can focus on the policy updates that will make the biggest impact.

HOW IT WORKS

Continuous feedback, constant improvement

Turn every flag into an opportunity to refine your agent.

  1. Monitor KPIs

    Track performance metrics in real time

    Resolution rate61%

  2. Get smart suggestions

    Scout analyzes data and offers improvement areas

    Potential+23 pts

  3. Human review

    Manually QA and approve Scout’s suggestions

    Approved2 of 4

  4. Deploy updates

    Launch policy changes to controlled slices

    Traffic10%

  5. Go live

    Activate your policy with AI‑reviewed logic

    Resolution rate70%

GET A PERSONALIZED DEMO

Ready to see the Giga AI agent in action?

Start scaling your customer support with powerful AI.