Acme Co
Acme Co
Acme Co
Analytics
Analytics
Analytics
Dashboard
Dashboard
Dashboard
Tickets
Tickets
Tickets
Insights
Insights
Insights
Journeys
Journeys
Journeys
Agents
Agents
Agents
Agent Canvas
Agent Canvas
Agent Canvas
Knowledge
Knowledge
Knowledge
APIs
APIs
APIs
Mobile numbers
Mobile numbers
Mobile numbers
Intents
Intents
Intents
Custom fields
Custom fields
Custom fields
Review
Review
Review
Manual QA
Manual QA
Manual QA
Remaining memory
Remaining memory
Remaining memory
High
High
High
Last locked by
Last locked by
Last locked by
Internal system
Internal system
Internal system
Dev mode
Dev mode
Dev mode
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
Voice
Voice
Voice
Today, 12:25 AM
Today, 12:25 AM
Today, 12:25 AM
Generate insights
Generate insights
Generate insights
Insights
Insights
Insights
Policy Modification
Policy Modification
Policy Modification
Fallback workflow
Fallback workflow
Fallback workflow
928 tickets were escalated because the delivery confirmation step failed due to system limits.
Adding a short scripted fallback before transferring to a human agent would let the AI resolve most of these cases automatically.
928 tickets were escalated because the delivery confirmation step failed due to system limits.
Adding a short scripted fallback before transferring to a human agent would let the AI resolve most of these cases automatically.
928 tickets
928 tickets
928 tickets
13.8% improvement
13.8% improvement
13.8% improvement
Delivery Resolution
Delivery Resolution
Delivery Resolution
Implementing retry mechanism
Implementing retry mechanism
Implementing retry mechanism
750 tickets failed due to temporary network timeouts during delivery updates.
Introducing an automatic retry mechanism will recover most of these deliveries without manual escalation.
750 tickets failed due to temporary network timeouts during delivery updates.
Introducing an automatic retry mechanism will recover most of these deliveries without manual escalation.
750 tickets
750 tickets
750 tickets
2.2% improvement
2.2% improvement
2.2% improvement
Policy Modification
Policy Modification
Policy Modification
Add guided menu
Add guided menu
Add guided menu
60 tickets show guests saying only "operator/representative." Current policy forces three open-ended asks before an "unspecific" transfer, causing frustration and lost self-service opportunities.
60 tickets show guests saying only "operator/representative." Current policy forces three open-ended asks before an "unspecific" transfer, causing frustration and lost self-service opportunities.
60 tickets show guests saying only "operator/representative." Current policy forces three open-ended asks before an "unspecific" transfer, causing frustration and lost self-service opportunities.
167 tickets
167 tickets
167 tickets
-4.9% improvement
-4.9% improvement
-4.9% improvement
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
Improvement Opportunity
Improvement Opportunity
Improvement Opportunity
+ 75%
+ 75%
+ 75%
928
928
928
13.8%
13.8%
13.8%
Fallback workflow for quota
exceeded
Fallback workflow for quota
exceeded
Fallback workflow for quota
exceeded
750
750
750
2.2%
2.2%
2.2%
Automatic retry mechanism for failed requests
Automatic retry mechanism for failed requests
Automatic retry mechanism for failed requests
Acme Co
Analytics
Dashboard
Tickets
Insights
Journeys
Agents
Agent Canvas
Knowledge
APIs
Mobile numbers
Intents
Custom fields
Review
Manual QA
Remaining memory
High
Last locked by
Internal system
Dev mode
Resolution Rate Improvement (Voice)
Voice
Today, 12:25 AM
Generate insights
Insights
Policy Modification
Fallback workflow
928 tickets were escalated because the delivery confirmation step failed due to system limits.
Adding a short scripted fallback before transferring to a human agent would let the AI resolve most of these cases automatically.
928 tickets
13.8% improvement
Delivery Resolution
Implementing retry mechanism
750 tickets failed due to temporary network timeouts during delivery updates.
Introducing an automatic retry mechanism will recover most of these deliveries without manual escalation.
750 tickets
2.2% improvement
Policy Modification
Add guided menu
60 tickets show guests saying only "operator/representative." Current policy forces three open-ended asks before an "unspecific" transfer, causing frustration and lost self-service opportunities.
167 tickets
-4.9% improvement
Resolution Rate Improvement (Voice)
Improvement Opportunity
+ 75%
928
13.8%
Fallback workflow for quota
exceeded
750
2.2%
Automatic retry mechanism for failed requests
The more tickets you handle, the better you get
The more tickets you handle, the better you get
The more tickets you handle, the better you get
Go beyond surface level analytics with smart suggestions based on real performance. Track call volume, resolution rate, and get custom tips to improve any KPI you choose.
Go beyond surface level analytics with smart suggestions based on real performance. Track call volume, resolution rate, and get custom tips to improve any KPI you choose.
Smart suggestions
AI-generated policy updates based on real signals
Improve any KPI
Set goals and continuously improve performance
Actionable insights
Implement and measure improvements instantly
Boost support performance
Boost support performance
IMPROVE AGENTS
Quickly fix flags
Catch signals and implement fixes before they turn into problems.
Banking AI support agent
an hour ago
Tickets
Search tickets...
Voice
Operations
Last 1 week
Created
Sentiment
Agent
From
Resolution status
Duration
Today, 11:58 AM
Unhappy
Mid Delivery Agent
+1 (628) 220-8289
Transferred
46s
Today, 12:15 PM
Happy
Customer Service Rep
+1 (415) 555-0190
Resolved
3m
Today, 12:30 PM
Technical Support
+1 (408) 555-0123
Abandoned
5m
Today, 1:00 PM
Happy
Sales Agent
+1 (510) 555-0145
Resolved
2m
Today, 1:30 PM
Unhappy
Billing Specialist
+1 (650) 555-0192
Transferred
10m
Today, 2:00 PM
Very Happy
Feedback Coordinator
+1 (408) 555-0111
Resolved
15m
Today, 2:30 PM
Order Management
+1 (415) 555-0178
Resolved
7m
Today, 3:00 PM
Product Specialist
+1 (510) 555-0189
Transferred
4m
Today, 3:30 PM
Logistics Officer
+1 (650) 555-0134
Abandoned
12m
Today, 4:00 PM
Happy
Support Manager
+1 (408) 555-0200
Resolved
8m
IMPROVE AGENTS
Quickly fix flags
Catch signals and implement fixes before they turn into problems.
Banking AI support agent
an hour ago
Tickets
Search tickets...
Voice
Operations
Last 1 week
Created
Sentiment
Agent
From
Resolution status
Duration
Today, 11:58 AM
Unhappy
Mid Delivery Agent
+1 (628) 220-8289
Transferred
46s
Today, 12:15 PM
Happy
Customer Service Rep
+1 (415) 555-0190
Resolved
3m
Today, 12:30 PM
Technical Support
+1 (408) 555-0123
Abandoned
5m
Today, 1:00 PM
Happy
Sales Agent
+1 (510) 555-0145
Resolved
2m
Today, 1:30 PM
Unhappy
Billing Specialist
+1 (650) 555-0192
Transferred
10m
Today, 2:00 PM
Very Happy
Feedback Coordinator
+1 (408) 555-0111
Resolved
15m
Today, 2:30 PM
Order Management
+1 (415) 555-0178
Resolved
7m
Today, 3:00 PM
Product Specialist
+1 (510) 555-0189
Transferred
4m
Today, 3:30 PM
Logistics Officer
+1 (650) 555-0134
Abandoned
12m
Today, 4:00 PM
Happy
Support Manager
+1 (408) 555-0200
Resolved
8m
AGENT EDITING
Quickly fix flags
Catch signals and implement fixes before they turn into problems.
Tickets
Search tickets...
Last 1 week
Analytics
Created
Sentiment
Agent
From
Resolution status
Duration
Today, 11:58 AM
Unhappy
Mid Delivery Agent
+1 (628) 220-8289
Transferred
46s
Today, 12:15 PM
Happy
Customer Service Rep
+1 (415) 555-0190
Resolved
3m
Today, 12:30 PM
Neutral
Technical Support
+1 (408) 555-0123
Abandoned
5m
Today, 1:00 PM
Happy
Sales Agent
+1 (510) 555-0145
Resolved
2m
Today, 1:30 PM
Unhappy
Billing Specialist
+1 (650) 555-0192
Transferred
10m
Today, 2:00 PM
Very Happy
Feedback Coordinator
+1 (408) 555-0111
Resolved
15m
Today, 2:30 PM
Neutral
Order Management
+1 (415) 555-0178
Resolved
7m
Today, 3:00 PM
Neutral
Product Specialist
+1 (510) 555-0189
Transferred
4m
Today, 3:30 PM
Neutral
Logistics Officer
+1 (650) 555-0134
Abandoned
12m
Today, 4:00 PM
Happy
Support Manager
+1 (408) 555-0200
Resolved
8m
IMPROVE AGENTS
Quickly fix flags
Catch signals and implement fixes before they turn into problems.
Banking AI support agent
an hour ago
Tickets
Search tickets...
Voice
Operations
Last 1 week
Created
Sentiment
Agent
From
Resolution status
Duration
Today, 11:58 AM
Unhappy
Mid Delivery Agent
+1 (628) 220-8289
Transferred
46s
Today, 12:15 PM
Happy
Customer Service Rep
+1 (415) 555-0190
Resolved
3m
Today, 12:30 PM
Technical Support
+1 (408) 555-0123
Abandoned
5m
Today, 1:00 PM
Happy
Sales Agent
+1 (510) 555-0145
Resolved
2m
Today, 1:30 PM
Unhappy
Billing Specialist
+1 (650) 555-0192
Transferred
10m
Today, 2:00 PM
Very Happy
Feedback Coordinator
+1 (408) 555-0111
Resolved
15m
Today, 2:30 PM
Order Management
+1 (415) 555-0178
Resolved
7m
Today, 3:00 PM
Product Specialist
+1 (510) 555-0189
Transferred
4m
Today, 3:30 PM
Logistics Officer
+1 (650) 555-0134
Abandoned
12m
Today, 4:00 PM
Happy
Support Manager
+1 (408) 555-0200
Resolved
8m
POWERFUL ANALYTICS
Smart suggestions
Get tips for improving your agent to reduce transfers, boost resolution, streamline operations, or any KPI you’re working towards.
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
20% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
POWERFUL ANALYTICS
Smart suggestions
Get tips for improving your agent to reduce transfers, boost resolution, streamline operations, or any KPI you’re working towards.
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
20% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
POWERFUL ANALYTICS
Smart suggestions
Recommendations to reduce transfers, boost resolution, and streamline operations, all within the Console.
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
20% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
POWERFUL ANALYTICS
Smart suggestions
Get tips for improving your agent to reduce transfers, boost resolution, streamline operations, or any KPI you’re working towards.
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
7% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Insight
Policy modification
20% improvement
Enable automatic redaction and compliance flagging through AI
Reduce escalations by enabling AI to handle address issues directly
Action items
1
Auto-detect and mask sensitive data in transcripts
2
Tag interactions with compliance metadata (SOC2, HIPAA, GDPR)
3
Alert teams on redaction or compliance failures
Seamlessly implement updates
Seamlessly implement updates
IMPLEMENTATION
Prioritize the most impactful updates
See projected outcomes for suggested changes so you can focus on the policy updates that will make the biggest impact.
Acme Co
Analytics
Insights
Dashboard
Tickets
Journeys
Review
Manual QA
Remaining memory
High
Last locked by
Internal system
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
60%
14%
1,302 of 2,170 tickets
Insight 1 of 28
Add self-service reservation modification flow
Policy Modification
680 tickets
6.5% improvement
Add fallback search flow for missing confirmation
Policy Modification
1,000 tickets
5.0% improvement
Streamline unspecific transfer flow
Policy Modification
250 tickets
1.7% improvement
Add FAQ and handling rules
Knowledge Gap
120 tickets
0.8% improvement
IMPLEMENTATION
Prioritize the most impactful updates
See projected outcomes for suggested changes so you can focus on the policy updates that will make the biggest impact.
Acme Co
Analytics
Insights
Dashboard
Tickets
Journeys
Review
Manual QA
Remaining memory
High
Last locked by
Internal system
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
60%
14%
1,302 of 2,170 tickets
Insight 1 of 28
Add self-service reservation modification flow
Policy Modification
680 tickets
6.5% improvement
Add fallback search flow for missing confirmation
Policy Modification
1,000 tickets
5.0% improvement
Streamline unspecific transfer flow
Policy Modification
250 tickets
1.7% improvement
Add FAQ and handling rules
Knowledge Gap
120 tickets
0.8% improvement
Acme Co
Analytics
Insights
Dashboard
Tickets
Journeys
Review
Manual QA
Remaining memory
High
Last locked by
Internal system
Dev mode
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
60%
14%
1,302 of 2,170 tickets
Insight 1 of 28
Add self-service reservation modification flow
Policy Modification
680 tickets
6.5% improvement
Add fallback search flow for missing confirmation
Policy Modification
1,000 tickets
5.0% improvement
Streamline unspecific transfer flow
Policy Modification
250 tickets
1.7% improvement
Add FAQ and handling rules
Knowledge Gap
120 tickets
0.8% improvement
IMPLEMENTATION
Prioritize the most impactful updates
See projected outcomes for suggested changes so you can focus on the policy updates that will make the biggest impact.
IMPLEMENTATION
Prioritize the most impactful updates
See projected outcomes for suggested changes so you can focus on the policy updates that will make the biggest impact.
Acme Co
Analytics
Insights
Dashboard
Tickets
Journeys
Review
Manual QA
Remaining memory
High
Last locked by
Internal system
Resolution Rate Improvement (Voice)
Resolution Rate Improvement (Voice)
60%
14%
1,302 of 2,170 tickets
Insight 1 of 28
Add self-service reservation modification flow
Policy Modification
680 tickets
6.5% improvement
Add fallback search flow for missing confirmation
Policy Modification
1,000 tickets
5.0% improvement
Streamline unspecific transfer flow
Policy Modification
250 tickets
1.7% improvement
Add FAQ and handling rules
Knowledge Gap
120 tickets
0.8% improvement
HOW IT WORKS
Continuous feedback, constant improvement
Continuous feedback, constant improvement
Turn every flag into an opportunity to refine your agent.
Deploy updates
Launch policy changes to controlled slices
Go live
Activate your policy with AI-reviewed logic
Monitor KPIs
Track performance metrics in real-time
Get smart suggestions
Atlas analyzes data and offers improvement areas
Human review
Manually QA and approve Copilot suggestions
GET A PERSONALIZED DEMO
Ready to see the Giga AI agent in action?
Ready to see the Giga AI agent in action?
Start scaling your customer support with powerful AI.
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