ai voice agents
Book me the cheapest flight to SF today.
via voice in 4s
Let me fetch the available options.
Calling Reasoning Model
Built for High-Volume, Enterprise Customer Support Operations
Understand intent, context, and emotion in real time
Escalate complex or sensitive cases with full conversation context
VOICE-BASED SUPPORT
Unlike traditional IVR systems that rely on scripted routing and limited workflows, Giga’s AI IVR operates at enterprise scale. Designed for reliability, accuracy, and compliance, Giga enables organizations to automate millions of calls while improving customer experience.
Acme Co
Search…
⌘
K
Policies
Data sources
Personalization
Evaluation
Advanced
Scenarios
New account onboarding
Loan application support
Fraud alert handling
Credit card replacement
Supporting docs
Compliance guidelines.pdf
ID verification.csv
Escalation flowchart.png
Brand
Rules
Remaining memory
High
Last locked by
Internal system
Dev mode
Banking AI support agent
Multi-modal
Draft
Updated a min ago
Deploy agent
Scenario: New account onboarding
Scenario 1: Generic “Account Creation” Inquiry
Say
“Welcome to Acme Bank! We’re excited to get you started with your new account. May I confirm your full name and date of birth to begin?”
Customer provides info
@info_confirmed
proceed to
Identity Verification
Customer refuses
@info_not_provided
proceed to
Escalation
Scenario 2: Identity Verification
Say
“Thank you. Please upload a photo of your government-issued ID, such as a passport or driver’s license.”
Upload is successful:
verify_identity_check
proceed to
Compliance Checks
Upload fails: retry up to 2 times
@info_not_provided
if still fails
proceed to
Escalation
Scenario 3: Compliance Checks
Say
“We’ll now verify your details against our compliance system. This will only take a moment.”
Pass
accepted
Account Confirmation
Fail (watchlist or mismatch):
trigger
compliance_flag
proceed to
Escalation
Scenario 4: Account Confirmation
Say
“Great news! Your account has been successfully created. We’ve sent your login details to your registered email address. Please check your inbox and follow the instructions to sign in.”
No confirmation
resend email
Still no confirmation
idle
proceed to
Escalation
Step 5: Escalation
Say
“I’ll need to connect you with a specialist to complete your onboarding. Please hold while I transfer you to our Tier 2 team.”
If
Action
trigger
escalation_ticket
Step 6: Closing
Say
“Thank you for choosing Acme Bank. Your account is now ready to use, and our support team is here if you need anything else. Have a wonderful day!”
Handle millions of inbound calls without long wait times
Apply policy-driven logic to every conversation
Integrate with CRMs, ticketing systems, and internal tools
Giga voice agent
98% resolution rate claimed in scaled deployments.
Live support in under 2 weeks.
Case studies with Fortune-scale brands.
At DoorDash, we operate at a massive scale across services, platforms, and languages. Giga leveraged usage data to deliver measurable improvements, including fewer escalations, faster resolution paths, and more efficient workflows across our teams. As we continue to grow across more than 40 countries and serve nearly 50 million people each month, partnerships like this are critical to delivering better outcomes for consumers on a global scale.
Andy Fang
Co-Founder at DoorDash
ai voice agents
