Browser Agent offers two strategic features for customer service organizations to enable autonomous browser-based execution, where APIs do not exist or do so in limiting ways.

Browser execution: Giga’s AI agent logs into an organization’s browser-only system and navigates the system’s user interface similar to how a human agent would. This allows the AI agent to “see” the layout, text and other elements of the system’s web pages. From there, it would execute any number of actions that any human could, to serve the customer and address their request or solve their issue. Giga enables this in real time, while working with the customer, and across a single channel or multi-channel experience: voice, text or chat.

User experience execution: Logging directly into a system to complete a customer’s request may not be the only environment in which an AI agent will have to operate. Customers often need assistance when navigating the UI of an organization’s system. At the customer’s request, Giga’s Browser Agent can step in and assume control of the customer’s browser to complete the customer’s intended action on the website. Here too, Giga sees what’s on the customer’s screen, understands the context and safely completes the task. This avoids a human agent having to coach the customer from one click to the next, from one website page to the next. It also frees up human agents so they can focus on the most challenging customer resolutions.