Harvard & MIT Recruiting

Harvard & MIT Recruiting

We really like hard problems.

We really like hard problems.

The best models are stuck at 5% hallucinations. Were building the engineering architecture to force that down to 0.1%.

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2,348

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812

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573

+3%

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Agent

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Status

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Oct 12, 1:52pm

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Amazon Connect Demo Agent

+1 855 591 1536

Abandoned

1m 13s

Oct 12, 10:12am

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Restricted

Resolved

3m 28s

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Remitly Email Agent

Restricted

Transferred

45s

Oct 10, 11:14am

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Amazon Connect Demo Agent

+1 855 591 1536

Transferred

1m 19s

Oct 10, 10:07pm

Very happy

Remitly Email Agent

Restricted

Resolved

28s

Oct 8, 1:52pm

Neutral

Hotel Agent

Computing…

N/A

55s

Oct 8, 1:47pm

Neutral

Hotel Agent

Computing…

Unresolved

55s

Oct 7, 1:47pm

Very happy

Healthcare Agent

Web call

Unresolved

55s

Oct 7, 1:42pm

Neutral

Healthcare Agent

Computing…

Unresolved

55s

Oct 6, 9:14am

Unhappy

PenFed Loan Servicing Agent

Restricted

Transferred

45s

Oct 5, 8:07pm

Very happy

PenFed Loan Servicing Agent

+1 203 885 8899

Resolved

28s

Oct 4, 1:42am

Neutral

Healthcare Agent

Web call

Resolved

55s

Oct 3, 8:23am

Neutral

[Recruiting] Engineering Screening Calls

Computing…

Resolved

32s

Oct 2, 4:56pm

Neutral

[Recruiting] Engineering Screening Calls

Web call

Resolved

21s

Oct 1, 10:34am

Neutral

Translation Agent

Computing…

N/A

3s

Oct 1, 2:34pm

Neutral

Translation Agent

Unknown

N/A

7s

Oct 8, 1:52pm

Neutral

Hotel Agent

None

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Operations

Analytics

Home

Tickets

Insights

Journeys

Billing

Agents

Agent canvas

Shared policies

Knowledge base

APIs

Mobile numbers

Intents

Custom fields

Code blocks

Review

QA review

Manual QA

Help

Documentation

Support

T

Tony Stark

Tickets

Search tickets

/

All time

Today

7D

4W

MTD

All interfaces

All tickets

Filter

Display

All

12,069

+14%

resolved

6,724

+18%

Unresolved

2,348

−4%

Transferred

1,612

+9%

Abandoned

812

+7%

N/A

573

+3%

Created at

Sentiment

Agent

From

Status

Duration

Oct 12, 1:52pm

Neutral

Amazon Connect Demo Agent

+1 855 591 1536

Abandoned

1m 13s

Oct 12, 10:12am

Happy

Amazon Connect Demo Agent

Restricted

Resolved

3m 28s

Oct 12, 9:14am

Unhappy

Remitly Email Agent

Restricted

Transferred

45s

Oct 10, 11:14am

Very unhappy

Amazon Connect Demo Agent

+1 855 591 1536

Transferred

1m 19s

Oct 10, 10:07pm

Very happy

Remitly Email Agent

Restricted

Resolved

28s

Oct 8, 1:52pm

Neutral

Hotel Agent

Computing…

N/A

55s

Oct 8, 1:47pm

Neutral

Hotel Agent

Computing…

Unresolved

55s

Oct 7, 1:47pm

Very happy

Healthcare Agent

Web call

Unresolved

55s

Oct 7, 1:42pm

Neutral

Healthcare Agent

Computing…

Unresolved

55s

Oct 6, 9:14am

Unhappy

PenFed Loan Servicing Agent

Restricted

Transferred

45s

Oct 5, 8:07pm

Very happy

PenFed Loan Servicing Agent

+1 203 885 8899

Resolved

28s

Oct 4, 1:42am

Neutral

Healthcare Agent

Web call

Resolved

55s

Oct 3, 8:23am

Neutral

[Recruiting] Engineering Screening Calls

Computing…

Resolved

32s

Oct 2, 4:56pm

Neutral

[Recruiting] Engineering Screening Calls

Web call

Resolved

21s

Oct 1, 10:34am

Neutral

Translation Agent

Computing…

N/A

3s

Oct 1, 2:34pm

Neutral

Translation Agent

Unknown

N/A

7s

Oct 8, 1:52pm

Neutral

Hotel Agent

None

N/A

55s

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Join the team

Software Engineer I / II - San Francisco

San Francisco

Full Time

Forward Deployed Engineer

San Francisco

Full Time

Software Engineer Intern (Summer 2026)

San Francisco

Software Engineer (New Grads) - San Francisco

San Francisco

Full Time

Founding Engineering Manager - Vancouver

Vancouver

Full Time

Software Engineer I / II - New York

New York

Full Time

Software Engineer I / II - Vancouver

Vancouver

Full Time

Software Engineer (New Grads) - New York

New York

Full Time

Software Engineer (New Grads) - Vancouver

Vancouver

Full Time

Founding Engineering Manager - New York

New York

Full Time

Join the team

Software Engineer I / II - San Francisco

San Francisco

Full Time

Forward Deployed Engineer

San Francisco

Full Time

Software Engineer Intern (Summer 2026)

San Francisco

Software Engineer (New Grads) - San Francisco

San Francisco

Full Time

Founding Engineering Manager - Vancouver

Vancouver

Full Time

Software Engineer I / II - New York

New York

Full Time

Software Engineer I / II - Vancouver

Vancouver

Full Time

Software Engineer (New Grads) - New York

New York

Full Time

Software Engineer (New Grads) - Vancouver

Vancouver

Full Time

Founding Engineering Manager - New York

New York

Full Time

Benefits and perks

Benefits and perks

At Giga, we believe people do their best work when they feel their best.

01

Full medical, dental, and vision coverage

02

Equinox gym membership

03

On-demand snacks, coffee, and DoorDash credits

04

In-office ping-pong and pool table

05

After-hours transportation reimbursed

What we value and how we act

What we value and how we act

01

Deep care for your craft

We believe great products are born from great detail. Whether you’re an engineer, designer, or operator, we expect you to set a high bar and never compromise on quality. If your work is meaningful to you, it will be meaningful at Giga.

02

Take ownership and act

Don’t wait for permission. Do the research, ask AI, and figure it out. When you see a problem, you solve it. Every person at Giga has the agency to drive change and the responsibility to deliver.

03

Operate with speed

Our advantage is speed, moving fast without breaking trust. We build and ship at a pace that surprises customers and competitors alike, while still holding ourselves to enterprise-grade standards.

04

Be customer-obsessed

We exist to give time back to humanity, starting with our customers. That means listening intently, responding quickly, and building solutions that directly move the needle for them.

05

Push boundaries

Voice has never been perfected in tech history. We’re making it happen. Curiosity and bold ideas are how we get there. At Giga, you’re encouraged to experiment, question, and push past what seems possible.

JOIN OUR TEAM

Ready to build the next generation of reasoning AI?

Ready to build the next generation of reasoning AI?

Join the team shaping how enterprises around the world communicate, solve problems, and scale support with human-like intelligence.