Giga vs. Agentforce

Giga outperforms Agentforce on flexibility, speed, and control.

Agentforce only runs if you’re all-in on Salesforce. Giga resolves across any stack and is live in weeks, not a multi-quarter Data Cloud project.

Talk to sales
DoorDashCapital.comToastFlexRemedy MedsPostman
The honest comparison

Agentforce is a Salesforce project. Giga is a resolved outcome.

Platform dependency
Giga · Runs on any stack; reads/writes any CRM, billing, booking; browser agents where no API
Agentforce · Requires Salesforce Service Cloud + a higher-tier edition, grounded in Data Cloud
Time to production
Giga · First agent in ~10 min; production in under 2 weeks
Agentforce · Real deployments are multi-quarter Data Cloud programs; not plug-and-play
Cost model
Giga · Outcome-based, scoped to the KPI you move
Agentforce · Priced per conversation, layered on top of platform licensing and services
Voice
Giga · ~400ms, 90+ languages, mid-call switch, emotionally aware
Agentforce · Agentforce Voice requires a higher edition; latency is a known constraint
Control & ownership
Giga · Full canvas; ship policy/action changes same-day
Agentforce · Low-code builder tied to Salesforce’s release cycle & consulting
Hallucination safety
Giga · Correction agent runs mid-response; 4x lower than frontier models
Agentforce · Reasoning helps, but quality is gated by Data Cloud data hygiene
Systems neutrality
Giga · One agent, one policy graph across every tool
Agentforce · Compelling only if your data & service already live in Salesforce

From enterprise evaluations and teams who ran both. Bring your scenario, we’ll show you live.

Industry leading metrics

Real numbers, in production.

  • RESOLUTION

    Over 90% resolved

    Resolved in your systems, not deflected to an article. 10–25% Containment lift in the first 120 days

    EACH DOT = 1% OF CONVERSATIONS
    90% Resolved10% To Human Agent
  • RESPONSE TIME

    Answers in under a second

    400ms voice response, noise- and accent-robust, in 90+ languages.

    TIME TO FIRST RESPONSE
    5.0sBEFORE
    instantHOLD TIME ELIMINATED
    0.4sAFTER
  • ACCURACY

    4x lower hallucination rate

    A dedicated correction agent pulls drift back mid-response, no other platform ships it.

    HALLUCINATION RATE VS. FRONTIER MODELS
    4xBEFORE
    −75%DRIFT CORRECTED
    1xAFTER
Customers

Teams run the eval. They pick Giga.

Their hardest cases, multi-party and real-time, with payments and refunds in scope.

DoorDashMarketplace
“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang, Co-Founder at DoorDash
Andy FangCo-Founder, DoorDash
A DoorDash order handed off at a customer’s door
  • FlexFlexConsumer finance

    Chose Giga head to head on voice, then expanded into chat, +20 points of resolution in two weeks.

  • ToastRestaurant & retail

    Voice agents that resolve complex issues in real time, with clean handoff to your team when needed.

  • Remedy MedsTelehealth

    Confirms, books, and rebooks appointments, and reaches out to keep patients on their care.

FAQs

Frequently asked questions

Still have questions?

Only if your data and service already live cleanly in Data Cloud. Giga runs on any stack, reads and writes your real systems directly, and is live in weeks, without a Data Cloud program first.

BOOK A DEMO

Bring your hardest workflow. We’ll resolve it live.

Name the KPI you want to move, and we’ll show you Giga resolve it in your real systems, no Data Cloud project required.

Comparisons based on independent testing conducted by Giga customers.

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Agentforce Alternative — Giga vs. Agentforce