Automatically improve business-critical KPIs.

Scout learns from every conversation and improves the KPI you define, on autopilot.

DoorDashCapital.comToastRemedy MedsFlexPostmanAfriexRio
Bring your KPIs

Stop telling agents what to say. Tell Scout what to improve.

  • Generate Revenue

    Upsells, conversions, renewals, and win-backs. New money from conversations that used to just deflect. Scout helps you move any number.

  • Prevent Revenue Loss

    Failed payments, at-risk accounts, dead leads, and lapsed customers — recovered automatically, inbound or outbound.

  • Improve Customer Experience

    Improve cost per contact, resolution, TTV, FCR, CSAT, and containment while maintaining policy adherence and service quality.

Mountain valley at golden hour
Scout KPI console tracking a Resolution Rate metric over time
How Scout works

Scout is your own forward-deployed-engineer on autopilot.

The moment a KPI goes live, Scout learns from your real conversations. When a human has to intervene, Scout learns from it and ships fixes that move your metrics.

  1. 1Define the KPIIn plain English. Set a target and how often to recompute.
  2. 2Scout learnsReads conversations and what reps did to resolve the hard ones.
  3. 3Files the fixEach idea becomes a typed item: policy, tooling, or knowledge.
  4. 4Ships or routesTests safe changes on a slice of traffic. Routes risky ones to a human.
  5. 5The KPI climbsYou approve the rollout. Scout self-heals broken connections.
PROVEN RESULTS

Real numbers, in production.

  • RESOLUTION

    Over 90% resolved

    Handled in production without a human.

    EACH DOT = 1% OF CONVERSATIONS
    90% Resolved10% To Human Agent
  • RESPONSE TIME

    Answers in under a second

    400ms voice response, day or night, in 90+ languages.

    TIME TO FIRST RESPONSE
    5.0sBEFORE
    instantHOLD TIME ELIMINATED
    0.4sAFTER
  • VOLUME

    Millions of conversations

    Resolved across voice, chat, and email, at enterprise volume.

    CONVERSATIONS RESOLVEDMillions
    PILOTAT SCALE
CUSTOMERS

Different industries. Same platform. Pick your KPI.

Teams across marketplaces, restaurants, telehealth, and finance run Scout in production — each on the number that matters to them.

DoorDashMarketplace
“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang, Co-Founder at DoorDash
Andy FangCo-Founder, DoorDash
A DoorDash order handed off at a customer’s door
  • ToastRestaurant & retail

    Voice agents that resolve complex issues in real time, with clean handoff to your team when needed.

  • Remedy MedsTelehealth

    Confirms, books, and rebooks appointments, and reaches out to keep patients on their care.

  • FlexConsumer finance

    Real-time support agents that read and write to your systems to resolve issues end to end.

The platform

Everything Scout needs, built in.

Build in plain language

Describe what you want. Scout writes the policies, connects your tools, and produces a reviewable change.

Every channel

Voice, chat, and email in one conversation. 400ms voice response, in more than 90 languages.

Acts in your systems

Real actions in your tools and data, in real time. It finishes the task, it does not just answer.

Self-improving

Follows your KPI, not a script. Tests on a slice of traffic, keeps what works, asks before full rollout.

FAQs

Frequently asked questions

Still have questions?

Your first agent runs in about ten minutes. Most teams are in production in under two weeks. No multi-quarter rollout — it starts improving your KPI the same day.

BOOK A DEMO

Bring your KPI. See how Scout moves it.

Tell us the KPI you want to improve, and we will show you what an agent would own, what systems it touches, and how we measure success.

Scout — Giga