Skip to content
AI FOR TELECOM

AI support trusted to hold the line through any outage

Subscribers get answers in seconds (phone, chat, or text) through outages, launch weeks, and billing spikes. Your agents keep the calls that decide churn.

See Giga handle a spike
DoorDashCapital.comToastRemedy MedsFlexPostmanAfriexRio
KEY OPPORTUNITIES

Outage nights and launch weeks: the queue can't scale, subscribers won't wait.

  • Spikes break the queue

    An outage or flagship launch can spike the queue 3–10x in minutes. Every hold minute feeds the save desk.

  • Repetitive volume buries agents

    Most inbound repeats across phone, chat, and app: 'is it down,' 'what's this charge,' 'activate my SIM.' The complex and save calls wait.

  • Every answer is regulated

    CPNI requires authentication before call detail is read back. Payment questions touch PCI. A wrong answer is compliance exposure.

Calm blue-hour mountain landscape at dusk

Is my internet down or is it just me? Been out for an hour.

It's not just you: a fiber cut nearby; crews have it repaired by around 4:30pm. You're on the alert list for a text the moment it's back. Want me to check if you're owed a downtime credit?

Account number
VOICE THAT HOLDS UP AT PEAK

Answer every subscriber the second the network hiccups

A storm knocks out three counties and the same panicked "is it down?" call lands thousands of times an hour. Giga picks up on the first ring (natural voice, no "press 1") and absorbs the 3x–10x surge so your agents keep the calls that save subscribers.

First-ring answers through a 3x–10x surge, no "press 1."

VoiceChatText
LIVE ALONGSIDE YOUR STACK

In production in under two weeks, no rip-and-replace

One tech call touches four systems that don't talk to each other. That's why CCaaS migrations drag on for months and AI projects stall. Giga goes live in under two weeks alongside the IVR you already run, reaching even the no-API legacy tools like provisioning and billing screens.

giga · telecommunications-opsLive
02:14[INFO]BSS lookup: account + billing status
02:14[INFO]OSS query: outage confirmed, ETR 4:30 PM
02:14[ OK ]Browser Agent: SIM activated on legacy provisioning screen
02:14[WARN]Port dispute: routed to an agent
02:15[ OK ]Resolved: alongside your IVR, every action logged
IMPROVE ON YOUR KPIs

Turn every call into a higher containment rate

Most tools hand you a flat deflection number while repeat calls quietly eat the gains. Giga finds why subscribers call back, turns those root causes into policy updates, and climbs resolution from around 60% toward 98%.

Higher containment, call after callRoot causes behind repeat contacts become policy updates, ranked by your KPI.
ContainmentFCRChurn
PROVEN RESULTS

Proof that holds when the queue triples.

  • TIME TO VALUE

    Live in under 2 weeks

    In production alongside your existing IVR, not two quarters later.

    Time to productionUnder 2 weeks to live
    KickoffLive
  • SELF-IMPROVING RESOLUTION

    Up to 98% resolved

    It climbs from around 60% on its own as the policies refine.

    Autonomous resolution~60% → 98%
    LaunchLive
  • ACCURACY YOU CAN REPORT

    Under 1% error rate

    Under CPNI and PCI, a wrong answer is a compliance event.

    Voice hallucination rate
    4–5%BEFORE
    −80%fewer wrong answers
    <1%AFTER
FAQs

Questions telecom teams ask us

Have a question about your contact center?

It answers everyone at once. A 10x surge never queues. Agents stay out of "is it down?" and abandonment holds.

GET A PERSONALIZED DEMO

Get Giga live before the next outage.

Bring your call mix, systems, and KPIs. We'll show you what goes live in under two weeks.