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AI FOR HOSPITALITY

AI support trusted to book every guest, any hour

Every guest call answered 24/7: phone, chat, or text, in 99 languages. Booked, rebooked, resolved, so revenue stops leaking after hours.

See Giga take a booking
DoorDashCapital.comToastRemedy MedsFlexPostmanAfriexRio
KEY OPPORTUNITIES

Miss the 2am call and the OTA books the guest. Commission included.

  • Off-hours and peaks leak revenue

    About a third of calls land outside 9-to-5, and volume can nearly double in season. Every missed call is a booking handed to the OTA.

  • Bookings and changes span systems

    One change means a rate lookup, guest authentication, and a write-back into OPERA or Mews. Slow, error-prone work for a front desk buried in the 3-to-6pm check-in rush.

  • Guests arrive in every language

    At destination properties, 40% or more of calls need another language. No staffing spreadsheet keeps native speakers on every shift.

Calm blue-hour mountain landscape at dusk

Hi, I need to move my reservation at the downtown property from this Friday to next Friday. Can you also add late checkout?

Happy to help. I found your booking under your last name and confirmation number: two nights, king room, arriving Friday. It's moved to next Friday, same rate, 2pm late checkout free. New confirmation on its way by email and text.

Move my reservation
VOICE EXPERIENCE

Answer every call on the channel guests trust most

Your highest-value calls hit while the front desk is buried in check-ins, or ring out overnight, and the guest books elsewhere. Giga picks up on the first ring, any hour, quotes the rate, takes the booking, and hands frustrated guests to a person before things escalate.

Picked up on the first ring, any hour: a reservation, not a missed call.

VoiceChatText
MULTILINGUAL SUPPORT

Serve every guest in their language, without staffing for it

A guest calling from abroad shouldn't land in voicemail because the one agent who speaks their language is off shift. Giga answers in 99 languages, switches mid-call when the guest does, and covers every shift at a fixed cost.

Every guest, their languageServed in 99 languages, switching mid-call: every shift, every property.
99 languagesMid-call switching
RAPID DEPLOYMENTS

Live before the season spikes, even on OPERA 5

Peak weekends won't wait for a multi-quarter integration, especially when availability lives in on-prem OPERA 5 with no clean API. Giga goes live in under two weeks, even on legacy no-API systems, rolling out one call type at a time.

giga · hospitality-opsLive
02:14[INFO]OPERA 5: availability, on-prem, no API
02:14[ OK ]Browser Agent: reservation written back
02:14[INFO]Folio pulled: rate confirmed
02:14[WARN]Group-block inquiry: warm-transferred to a person
02:15[ OK ]Resolved: folio updated, every action logged
PROVEN RESULTS

Numbers that hold on a sold-out Saturday.

  • RESOLUTION AT SCALE

    Over 90% resolved

    Complex, real-time cases fully resolved, not just answered.

    >90% resolved on live traffic
    Resolved autonomouslyEscalated to a human
  • ALWAYS-ON COVERAGE

    24/7 in 99 languages

    Off-hours and peaks covered at fixed cost, so bookings stop leaking to OTAs.

    99 languages, around the clock
    Answered in-languageSent to interpreter queue
  • SELF-IMPROVING RESOLUTION

    Resolution climbs to 98%

    Rate, cancellation, and loyalty answers sharpen as it runs.

    Autonomous resolution~60% → 98%
    LaunchLive
FAQs

Questions hospitality teams ask us

Questions about your PMS, peak season, or languages?

It takes the action: reads live availability, authenticates the guest, and writes the booking or change straight into your PMS or CRS. No API? The Browser Agent works the screen, every action logged.

GET A PERSONALIZED DEMO

Answer the 2am call. Book the guest.

Watch Giga answer, book, and rebook on your workflows, live. All before your next peak.