AI FOR HOSPITALITY
Every guest call answered 24/7: phone, chat, or text, in 90+ languages. Booked, rebooked, resolved, so revenue stops leaking after hours.
KEY OPPORTUNITIES
About a third of calls land outside 9-to-5, and volume can nearly double in season. Every missed call is a booking handed to the OTA.
One change means a rate lookup, guest authentication, and a write-back into OPERA or Mews. Slow, error-prone work for a front desk buried in the 3-to-6pm check-in rush.
At destination properties, 40% or more of calls need another language. No staffing spreadsheet keeps native speakers on every shift.
Conversation
Hi, I need to move my reservation at the downtown property from this Friday to next Friday. Can you also add late checkout?
Guest · 2:04 amHappy to help. I found your booking under your last name and confirmation number: two nights, king room, arriving Friday. It's moved to next Friday, same rate, 2pm late checkout free. New confirmation on its way by email and text.
Giga · 2:04 amPerfect, thank you.
Guest · 2:05 amWhat happened
find_reservation by last name and confirmation number.modify_reservation: same rate, 2pm late checkout free.send_confirmation.VOICE EXPERIENCE
Your highest-value calls hit while the front desk is buried in check-ins, or ring out overnight, and the guest books elsewhere. Giga picks up on the first ring, any hour, quotes the rate, takes the booking, and hands frustrated guests to a person before things escalate.
MULTILINGUAL SUPPORT
A guest calling from abroad shouldn't land in voicemail because the one agent who speaks their language is off shift. Giga answers in 90+ languages, switches mid-call when the guest does, and covers every shift at a fixed cost.
Hi, is there a king room for two nights from the 14th?
Guest · 3:18 amYes, a king room is open both nights from the 14th. Would you like me to book it?
Giga · 3:18 amSí, por favor. Perdón, ¿podemos seguir en español?
Guest · 3:19 amClaro que sí, seguimos en español. Le reservo la habitación king ahora mismo y le envío la confirmación.
Giga · 3:19 amWhat happened
check_availability King · open both nights.create_reservation Booked · confirmation sent.RAPID DEPLOYMENTS
Peak weekends won't wait for a multi-quarter integration, especially when availability lives in on-prem OPERA 5 with no clean API. Giga goes live in under two weeks, even on legacy no-API systems, rolling out one call type at a time.
Connected by API
Returns the open rooms and rates for the guest's dates.
api.example.com/opera_cloud/check_availability
Books the room the guest chose.
api.example.com/opera_cloud/create_reservation
Changes the dates or extras on an existing booking.
api.example.com/mews/modify_reservation
No API: through the browser
Looks up open rooms on the OPERA 5 availability screen.
opera_5 · worked in the browser, no API.
Changes a booking on the OPERA 5 reservation screen.
opera_5 · worked in the browser, no API.
Default actions
Hands the conversation to a person, with its context.
Built into every agent.
PROVEN RESULTS
Complex, real-time cases fully resolved, not just answered.
Off-hours and peaks covered at fixed cost, so bookings stop leaking to OTAs.
Rate, cancellation, and loyalty answers sharpen as it runs.
Autonomous resolution
98%38 pts since launch
FAQs
Questions about your PMS, peak season, or languages? Talk to the team
It takes the action: reads live availability, authenticates the guest, and writes the booking or change straight into your PMS or CRS. No API? The Browser Agent works the screen, every action logged.
No. Giga covers modern REST/OHIP and legacy on-prem alike. The Browser Agent handles the old stuff, no re-platforming needed.
Those stay human. Giga hears urgency and warm-transfers complaints, disputes, group blocks, and VIP loyalty with full context. The guest never repeats themselves.
Real-time correction cuts voice hallucinations from 4–5% to under 1% across 1.2M turns, with zero added latency. And it stays inside brand policy on every rate and cancellation term.
Under two weeks to production. Roll out by call type: availability and rates first, then modifications and loyalty. Coverage lands before the season peaks.
Giga clusters every conversation, finds the root causes, and ranks them by the KPI you care about: containment, speed to answer, direct-booking conversion. Every ranking is checked against real transcripts, and recurring failures become policy updates.
90+ languages, mid-call switching, and quality reported per language. Real coverage every shift, not a checkbox.
Yes. Guests are authenticated before any change, PII is protected, and every action is policy-governed and logged. Payments and guest data stay inside your compliance rules and security review.
GET A PERSONALIZED DEMO
Watch Giga answer, book, and rebook on your workflows, live. All before your next peak.
See a demo