Real-time correction keeps every fintech answer exact, so failed payments, card panic, and disputes get resolved in the moment. 24/7 voice and chat in 99 languages, inside Reg E and card-network guardrails.
A second model rides alongside the agent and catches the wrong answer before your customer hears it, cutting hallucinations from 4–5% to under 1% across 1.2M turns.
Giga confirms identity, files the dispute, requests provisional credit, and tracks both the Reg E and card-network clocks, then hands specialists the judgment calls.
It reaches browser-only tools like Visa VROL that have no API, so you automate now instead of waiting a quarter for an integration.
My card got declined at the grocery store and now the app says it's frozen. Did I get hacked? I need to pay rent tonight.
Let's fix it now. An automatic fraud check froze your card: one transaction didn't match your usual pattern, nothing you did. You're verified, so I can lift the freeze, and it works within a minute. You'll get a text when the review closes. Unfreeze now?
A frozen card at the register doesn't wait for business hours. Giga picks up instantly, voice or chat, 24/7, and hands the judgment calls to a human.
Fraud Friday answered instantly, by voice or chat, 24/7.
One confident “I'll get that refunded today” turns a support chat into a compliance finding and a forfeited dispute. A correction layer other vendors don't have checks every answer against your policies and live transaction data before it's spoken, so Giga says what happens next and by when, never an outcome it can't guarantee.
I'll get that refunded today.
I've filed your dispute and requested provisional credit. You'll get a decision within the Reg E window.
Closing a dispute means reaching the ledger, KYC, banking APIs, and card-network tools like Visa VROL, several of them browser-only with no API. Giga goes live in under two weeks and works those screens anyway, rolling out one channel and one category at a time.
And that includes the hard ones: complex, real-time money-movement tickets.
It keeps improving as policies refine, no re-platforming.
Down from 4–5% across 1.2M voice turns, every action logged and exam-ready.
Compliance or integration question we didn't cover?
It never promises an outcome: no confirming fraud, no guaranteeing refunds, no calling provisional credit permanent. You set which lanes automate (intake, identity, evidence, status) and which always escalate (fraud determinations, contested provisional credit), and every action lands in a replayable, examiner-ready audit trail.
GET A PERSONALIZED DEMO
Bring a real dispute, a frozen-card call, or a stuck payout. We'll show resolution in the moment.
