AI FOR FINTECH
Real-time correction keeps every fintech answer exact, so failed payments, card panic, and disputes get resolved in the moment. 24/7 voice and chat in 90+ languages, inside Reg E and card-network guardrails.
WHY GIGA
A second model rides alongside the agent and catches the wrong answer before your customer hears it, cutting hallucinations from 4–5% to under 1% across 1.2M turns.
Giga confirms identity, files the dispute, requests provisional credit, and tracks both the Reg E and card-network clocks, then hands specialists the judgment calls.
It reaches browser-only tools like Visa VROL that have no API, so you automate now instead of waiting a quarter for an integration.
Conversation
My card got declined at the grocery store and now the app says it's frozen. Did I get hacked? I need to pay rent tonight.
Cardholder · 6:42 pmLet's fix it now. An automatic fraud check froze your card: one transaction didn't match your usual pattern, nothing you did. You're verified, so I can lift the freeze, and it works within a minute. You'll get a text when the review closes. Unfreeze now?
Giga · 6:42 pmYes, please.
Cardholder · 6:43 pmWhat happened
verify_identity.check_fraud_hold: an automatic freeze on one transaction outside the usual pattern.unfreeze_card, leaving the review open.VOICE EXPERIENCE
A frozen card at the register doesn't wait for business hours. Giga picks up instantly, voice or chat, 24/7, and hands the judgment calls to a human.
HALLUCINATION CORRECTION
One confident "I'll get that refunded today" turns a support chat into a compliance finding and a forfeited dispute. A correction layer other vendors don't have checks every answer against your policies and live transaction data before it's spoken, so Giga says what happens next and by when, never an outcome it can't guarantee.
Cardholder asked for a refund on a disputed charge. Filed the dispute and requested provisional credit.
Actions taken
Filed the dispute with file_dispute. The draft promised a refund today; the correction layer stopped it before it was spoken.
RAPID DEPLOYMENTS
Closing a dispute means reaching the ledger, KYC, banking APIs, and card-network tools like Visa VROL, several of them browser-only with no API. Giga goes live in under two weeks and works those screens anyway, rolling out one channel and one category at a time.
Connected by API
Finds a transaction and its status in the ledger.
api.example.com/ledger/find_transaction
Confirms the customer's identity before money moves.
api.example.com/kyc/verify_identity
Requests provisional credit while a dispute is open.
api.example.com/banking/request_credit
No API: through the browser
Files the dispute on Visa VROL's intake screen.
visa_vrol · worked in the browser, no API.
Uploads the case evidence on Visa VROL's dispute screen.
visa_vrol · worked in the browser, no API.
Default actions
Hands the case to a specialist, with its context.
Built into every agent.
PROVEN RESULTS
And that includes the hard ones: complex, real-time money-movement tickets.
It keeps improving as policies refine, no re-platforming.
Down from 4–5% across 1.2M voice turns, every action logged and exam-ready.
Autonomous resolution
98%38 pts since launch
FAQs
Compliance or integration question we didn't cover? Talk to the team
It never promises an outcome: no confirming fraud, no guaranteeing refunds, no calling provisional credit permanent. You set which lanes automate (intake, identity, evidence, status) and which always escalate (fraud determinations, contested provisional credit), and every action lands in a replayable, examiner-ready audit trail.
It resolves. Giga confirms identity, captures the transaction, maps the reason code, assembles evidence, and tracks both Reg E and card-network clocks. 10–15 minutes of swivel-chair intake, gone. Specialists get the judgment calls, case already built.
No. The Browser Agent works the same screens your agents click through, every action policy-governed and logged. It completes the workflow, not just the lookup, with no multi-quarter build.
In production in under two weeks. Rollout runs by channel: transaction and card-status checks first, then disputes and fraud triage as the audit record builds.
The payday fraud cluster and the tax-season surge get absorbed without carrying peak headcount year-round. Voice and chat pick up instantly, and the SLA holds during the spike, not just the monthly average.
One agent spans voice, chat, email, and messaging, so a card panic that starts in chat doesn't restart on the call. 90+ languages, mid-call switching, quality reported per language.
Giga clusters conversations, finds root causes, and ranks issues by your KPI: verification success, escalation accuracy, FCR. Each ranking is validated against transcripts. Findings become policy updates, and resolution climbs instead of plateauing.
Account numbers are redacted, never persisted in logs or training. Every response checks against real transaction data, the same correction keeping hallucination under 1%. The record stands up to exam scrutiny.
GET A PERSONALIZED DEMO
Bring a real dispute, a frozen-card call, or a stuck payout. We'll show resolution in the moment.
See a demo