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AI FOR RETAIL

AI support that’s trusted to resolve everything from WISMO to refunds

WISMO, returns, and delivery exceptions resolved across your OMS and carrier, not just answered. Proven on DoorDash’s last mile, live in under two weeks, in 99 languages.

See Giga resolve a WISMO ticket
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WHY GIGA

Proven on DoorDash's last mile. Built for yours.

  • Resolution across your OMS and carrier

    Giga reads live order and carrier events, applies your next-best action (wait, trace, reship, refund), and completes it in the same conversation, on the systems your agents click through today.

  • Voice that resolves, not queues

    It answers on the first ring and files the trace, authorizes the in-policy refund, or reserves the item at the nearest store. No hold, no transfer.

  • Holds through the two-month peak

    BFCM, the December crunch, and the returns wave stack into one sustained 2–4× surge, and delivery-day and returns SLAs hold through all of it. No temp hiring.

Calm blue-hour mountain landscape at dusk

It still says label created from 3 days ago. Where is my order??

I see it: order #4471, no carrier scan since the label was created Tuesday. I've filed a lost-package trace and started an expedited same-size replacement today. You'll have tracking by email in minutes. Anything else on this order?

Track my replacement
ONE AGENT, EVERY CHANNEL

One conversation across call, chat, or store

A shopper starts a return in chat, gets cut off, then calls and re-explains everything to an agent who can't see the session. Giga carries the conversation and the order across voice, chat, email, and in-store, so nobody repeats themselves.

I started a return in chat, then got cut off. Do I have to explain it all again?

No, I have your return open on order #4471. The prepaid label's ready, so I can finish it here or email it to you. Which works?

Email it to me
THE PHONE STILL MATTERS

The phone line that resolves, not queues

Frustration lands on the phone: the gift that missed the cutoff, the refund that hasn't posted. A long hold turns a shopper into a one-star review, so Giga answers on the first ring and actually resolves: files the trace, authorizes the in-policy refund, reserves the item at the nearest store.

Answered on the first ring, then resolved, not queued.

VoiceChatSMS
LIVE BEFORE PEAK

Live in under two weeks, no API needed

BFCM has a fixed date, and a quarter-long integration misses the peak it was bought for. Giga goes live in under two weeks, even on your no-API carrier portals, so you start with WISMO and expand before peak.

giga · retail-opsLive
02:14[INFO]Shopify: order status pulled
02:14[INFO]Manhattan OMS: RMA + return label issued
02:14[ OK ]Browser Agent: address change on no-API carrier portal
02:14[WARN]Refund over policy limit: routed to an agent
02:15[ OK ]Resolved: live before BFCM, every action logged
PROVEN RESULTS

Proven on retail's real last mile

  • RESOLUTION AT SCALE

    Over 90% resolved

    Proven on DoorDash's toughest last-mile delivery cases.

    >90% resolved on DoorDash's last-mile
    Resolved autonomouslyHanded to an agent
  • SELF-IMPROVING RESOLUTION

    Resolution climbs to 98%

    Resolution climbs as your policies refine, no rebuild needed.

    Autonomous resolution~60% → 98%
    LaunchLive
  • TIME TO VALUE

    Live in under two weeks

    In production before BFCM, not two quarters later.

    Time to productionWeeks, not quarters
    KickoffLive
FAQs

Questions retail CX teams ask us

A scenario from your stack or peak plan?

It resolves. Giga reads live OMS and carrier events, applies your next-best-action rule (wait, trace, reship, refund), and completes it in the same conversation.

GET A PERSONALIZED DEMO

See Giga resolve your top three contact drivers

Bring your WISMO, returns, and delivery-exception flows. Watch Giga resolve them, live.