Scheduling, eligibility, billing, and refill questions resolved across phone, chat, and text in 99 languages. Clinical calls go straight to your nurses.
AEP and flu season slam scheduling, intake, and billing at once. Hold times pass nine minutes, callers give up, and bookings walk.
Refills, eligibility checks, and billing swamp the lines. Nurses answer admin calls while clinical triage waits.
A wrong benefit or estimate becomes a denial, then a surprise bill, then broken trust. Coverage, cost, and refill answers have to be exact.
I need to move my mammogram next Tuesday, and does my new plan even cover it this year?
Happy to help. I can move your Tuesday 9:15 mammogram at Women's Imaging to any open slot. Your new plan covers it as preventive, no copay. Thursday the 16th at 10:00, or sooner?
Nine minutes on hold is where patients give up and book elsewhere. Giga answers on the first ring in a natural voice (phone, chat, or text), resolves scheduling, refills, eligibility, and billing, and hands clinical calls straight to your RNs.
Answered on the first ring in a natural voice: scheduling, refills, eligibility, and billing.
Call a screening covered when it isn't, and you've created a denial, a surprise bill, and a complaint. Giga catches the error before it's spoken. Voice hallucinations fall from 4–5% to under 1% across 1.2M turns.
That screening is fully covered. You will owe nothing.
That screening applies to your deductible. Your estimated cost is $60 until it is met.
AEP doesn't move, and most partners can't wire into Epic, athena, and your RCM stack before it hits. Giga goes live in under two weeks, connecting your EHR/PM and eligibility systems, even the browser-only ones with no API.
Resolution keeps climbing as policies refine, no re-implementation.
Benefit, estimate, and refill answers hold exact across 1.2M turns.
After-hours and non-English callers get resolved, not abandoned: one agent, 99 languages, mid-call switching.
Want to see it on your own call types?
Yes. PHI is handled under a signed BAA: access controls, audit logging, encryption, redaction. Eligibility, estimates, and refills run through real-time accuracy checks.
GET A PERSONALIZED DEMO
Bring your busiest call types: scheduling, eligibility, billing, refills. Watch Giga resolve them live.
