“Where’s my freight?” answered from live TMS and carrier data, and the exception worked, 24/7, in 99 languages.
Tracking, ETA, and POD requests are 30–40% of inbound, more than half at peak. It's the same lookup on a hundred loads, done by hand.
Whoever calls first with a fix keeps the account. "In Transit, Delayed" emails land hours late, so the customer calls anyway, at full exception cost.
Peak roughly doubles your volume, and tariff frontloading keeps pulling the surge earlier. Seasonal hires take weeks to ramp. Systems don't.
Where's my shipment? PRO 774-2213 was supposed to deliver yesterday and I've heard nothing.
I've got it. PRO 774-2213 is holding at the Memphis cross-dock after a missed appointment; the carrier's revised ETA is tomorrow 8–10 AM. I can rebook the delivery window, send the updated BOL, or start a claim. Which works best?
A driver stuck at a closed receiver at 4 AM can't wait for the morning shift. That call burns detention. Giga picks up instantly, pulls the load's live status from your TMS and carrier APIs mid-call, and offers the fix: reschedule, wait, or start a claim.
The 4 AM call, answered with live load status from your TMS.
The shipper texts, the consignee pings WhatsApp, the account manager emails: three fresh starts on the same container, the PRO repeated every time. Giga carries the load, the thread, and the promise across voice, chat, SMS, and WhatsApp, so the 2 AM email gets the same answer as the noon text.
Where is my shipment? PRO 774-2213 was due yesterday.
Holding at the Memphis cross-dock. The carrier's revised ETA is tomorrow, 8–10 AM. Want me to rebook the delivery window?
In freight, a wrong answer costs more than a slow one. A guessed ETA blows a delivery appointment. Giga catches unsupported statements before they're spoken, cutting voice hallucinations from 4–5% to under 1% across 1.2M turns.
Your freight arrives tomorrow, 8–10 AM.
No carrier scan since Memphis, ETA pending, escalating to your rep.
Proven on DoorDash's live-delivery edge cases, Dasher and consumer coordinated at once.
Policies refine against your transcripts, so containment keeps rising after go-live.
Deployed on your Salesforce, Amazon Connect, or Zendesk stack, before your next peak.
Have a lane, system, or peak scenario in mind?
It queries them live (McLeod, MercuryGate, Turvo, Revenova, Tai, your WMS, the FedEx/UPS/USPS APIs), then acts, like rebooking a delivery window. No API? The Browser Agent runs the screen, every action logged and policy-governed.
GET A PERSONALIZED DEMO
Bring a real lane and a real TMS. Watch Giga pull live status and work a real exception. Production in under two weeks.
