Giga vs. Cresta

Giga outperforms Cresta on autonomy, resolution, and speed.

Cresta coaches your human agents. Giga resolves the contact so it never needs one, real actions, in your live systems.

Talk to sales
DoorDashCapital.comToastFlexRemedy MedsPostman
The honest comparison

Assist the human, or remove the contact.

Primary job
Giga · Autonomously resolves complex multi-step workflows end to end
Cresta · Heritage is real-time assist + QA for human agents; autonomous agent is the newer layer
Who handles the contact
Giga · Routine contacts resolved before reaching a human (DoorDash >90%, targeting 98%)
Cresta · Assist/CI keep a human on the call
Systems-of-action
Giga · Reads & writes live systems in real time; browser agents where no API
Cresta · Guidance/orchestration on the agent desktop; autonomous write-back less proven
Voice
Giga · ~400ms, accent-robust, 90+ languages, mid-call switch
Cresta · Voice virtual agent recently launched; maturity newer
Time to deploy
Giga · First agent ~10 min; production <2 weeks; same-day edits
Cresta · Enterprise implementation + model-tuning cycles
Pricing
Giga · Outcome-based, scoped to your KPI
Cresta · Per-seat (Assist/CI) + usage for the AI agent
Accuracy control
Giga · Real-time hallucination correction; 4x lower than frontier models
Cresta · No comparable mid-response correction

From enterprise evaluations and teams who ran both. Bring your scenario, we’ll show you live.

Industry leading metrics

Real numbers, in production.

  • RESOLUTION

    Over 90% resolved

    Resolved in your systems, not deflected to an article. 10–25% Containment lift in the first 120 days

    EACH DOT = 1% OF CONVERSATIONS
    90% Resolved10% To Human Agent
  • RESPONSE TIME

    Answers in under a second

    400ms voice response, noise- and accent-robust, in 90+ languages.

    TIME TO FIRST RESPONSE
    5.0sBEFORE
    instantHOLD TIME ELIMINATED
    0.4sAFTER
  • ACCURACY

    4x lower hallucination rate

    A dedicated correction agent pulls drift back mid-response, no other platform ships it.

    HALLUCINATION RATE VS. FRONTIER MODELS
    4xBEFORE
    −75%DRIFT CORRECTED
    1xAFTER
Customers

Teams run the eval. They pick Giga.

Their hardest cases, multi-party and real-time, with payments and refunds in scope.

DoorDashMarketplace
“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang, Co-Founder at DoorDash
Andy FangCo-Founder, DoorDash
A DoorDash order handed off at a customer’s door
  • FlexFlexConsumer finance

    Chose Giga head to head on voice, then expanded into chat, +20 points of resolution in two weeks.

  • ToastRestaurant & retail

    Voice agents that resolve complex issues in real time, with clean handoff to your team when needed.

  • Remedy MedsTelehealth

    Confirms, books, and rebooks appointments, and reaches out to keep patients on their care.

FAQs

Frequently asked questions

Still have questions?

That’s Cresta’s strength, assisting humans. Giga resolves the routine contact so it never reaches an agent, then hands off cleanly with full context when a human is truly needed. Many teams run both, then shift volume to autonomous.

BOOK A DEMO

Bring your hardest workflow. We’ll resolve it live.

Name the KPI you want to move, and we’ll show you Giga resolve your highest-volume cases autonomously, with a clean handoff only when a human is truly needed.

Comparisons based on independent testing conducted by Giga customers.

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Cresta Alternative — Giga vs. Cresta