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Giga vs. Decagon

Giga outperforms Decagon on resolution, depth, and control.

Giga acts in your real systems to resolve your hardest workflows. Your customers want real resolution, with none of the deflection.

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PostmanRioDoorDashCapital.comAfriexToastRemedy MedsFlexShiftsmart
The honest comparison

When the workflow gets hard, Decagon deflects.

Depth of action
Giga · Reads and writes your live systems in real time; browser agents where there’s no API
Decagon · Often scoped to help-center content
Works with your eng & product team
Giga · Built to be owned and extended by your eng & product team, FDE partnership + full canvas
Decagon · Built for CX teams; limited deep customization
Customizing & extending the agent
Giga · Your team builds and changes any workflow on the canvas
Decagon · Shallow customization underneath the UI
Hard workflows (payments, verification, multi-intent)
Giga · Built for your hardest workflows
Decagon · Handles FAQ; thinner on multi-step branching & multi-intent
Voice in real conditions
Giga · 400ms, noise- and accent-robust, 90+ languages
Decagon · Chat-first; voice is newer and less battle-tested
Hallucination safety
Giga · 4x lower than frontier models, correction agent runs in parallel, mid-response
Decagon · No dedicated correction architecture
Optimizes toward
Giga · Any KPI you set: resolution, revenue, CSAT, TTV, or even custom metrics
Decagon · Deflection

From enterprise evaluations and teams who ran both. Bring your scenario, we’ll show you live.

Industry leading metrics

Real numbers, in production.

  • RESOLUTION

    Over 90% resolved

    Resolved in your systems, not deflected to an article. 10–25% Containment lift in the first 120 days

    EACH DOT = 1% OF CONVERSATIONS
    90% Resolved10% To Human Agent
  • RESPONSE TIME

    Answers in under a second

    400ms voice response, noise- and accent-robust, in 90+ languages.

    TIME TO FIRST RESPONSE
    5.0sBefore
    instantHOLD TIME ELIMINATED
    0.4sAfter
  • ACCURACY

    4x lower hallucination rate

    A dedicated correction agent pulls drift back mid-response, no other platform ships it.

    HALLUCINATION RATE VS. FRONTIER MODELS
    4xBefore
    −75%DRIFT CORRECTED
    1xAfter
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Customers

Teams run both. They pick Giga.

Flex picked us over Decagon on voice, then expanded to chat after +20 points in two weeks.

DoorDashMarketplace
“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang, Co-Founder at DoorDash
Andy FangCo-Founder, DoorDash
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A DoorDash order handed off at a customer’s door
  • FlexFlexConsumer finance

    Chose Giga over Decagon head to head on voice, then expanded into chat, +20 points of resolution in two weeks.

  • ToastRestaurant & retail

    Voice agents that resolve complex issues in real time, with clean handoff to your team when needed.

  • Remedy MedsTelehealth

    Confirms, books, and rebooks appointments, and reaches out to keep patients on their care.

FAQs

Frequently asked questions

Still have questions? Talk to our team

You don’t have to switch everything at once. Many teams start with us on voice or their hardest multi-step workflows, then consolidate. That’s where lighter platforms tend to break; we’ll run a side-by-side on the cases that matter most.

Giga handles multiple intents in a single conversation, branching, routing, and resolving each one in your systems, instead of falling back to one-intent deflection.

Yes. Your eng and product team own the agent on the canvas, with an FDE partnership when you want it, you’re not capped at a polished but shallow self-serve config.

Don’t wait: the lead-up to renewal is the right time to plan a benchmark. Teams bring us in before renewal so the decision is evidence-based, not default.

Giga acts in your live systems in real time and partners with your engineering team, including browser agents where no API exists. Not limited to what’s in the help center.

First agent in about ten minutes, production in under two weeks. Bring real scenarios to the demo and we’ll build live.

BOOK A DEMO

Bring your hardest workflow. We’ll resolve it live.

Name the KPI you want to move, and we’ll show you Giga act in your real systems to finish the job, not just deflect to an article.

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Comparisons based on independent testing conducted by Giga customers.

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