Giga vs. Forethought

Giga outperforms Forethought on resolution, independence, and speed.

Forethought, now owned by Zendesk, deflects tickets. Giga is independent and resolves the whole workflow in your live systems, on a canvas your team owns.

Talk to sales
DoorDashCapital.comToastFlexRemedy MedsPostman
The honest comparison

Deflection you’re billed for, or resolution you own.

Independence
Giga · Independent; runs on any stack
Forethought · Now part of Zendesk; roadmap set by Zendesk
Resolution vs deflection
Giga · Resolves end to end with real actions in your systems
Forethought · Headline metric is deflection, billed per deflection
Onboarding
Giga · First agent in ~10 min; production in under 2 weeks; no historical-ticket minimum
Forethought · Requires a large historical-ticket corpus to onboard
Voice
Giga · ~400ms voice, 90+ languages, mid-call switch, every tier
Forethought · Chat/email heritage; voice & omnichannel gated to higher tiers
Control & ownership
Giga · Full agent canvas; ship changes same-day
Forethought · Autoflows/SupportGPT are largely vendor-configured
Hallucination safety
Giga · Correction agent runs mid-response; 4x lower than frontier models
Forethought · Model + knowledge grounding; no real-time correction
Pricing
Giga · Outcome-based, scoped to your KPI
Forethought · Platform fee + per-deflection; omnichannel costs extra

From enterprise evaluations and teams who ran both. Bring your scenario, we’ll show you live.

Industry leading metrics

Real numbers, in production.

  • RESOLUTION

    Over 90% resolved

    Resolved in your systems, not deflected to an article. 10–25% Containment lift in the first 120 days

    EACH DOT = 1% OF CONVERSATIONS
    90% Resolved10% To Human Agent
  • RESPONSE TIME

    Answers in under a second

    400ms voice response, noise- and accent-robust, in 90+ languages.

    TIME TO FIRST RESPONSE
    5.0sBEFORE
    instantHOLD TIME ELIMINATED
    0.4sAFTER
  • ACCURACY

    4x lower hallucination rate

    A dedicated correction agent pulls drift back mid-response, no other platform ships it.

    HALLUCINATION RATE VS. FRONTIER MODELS
    4xBEFORE
    −75%DRIFT CORRECTED
    1xAFTER
Customers

Teams run the eval. They pick Giga.

Their hardest cases, multi-party and real-time, with payments and refunds in scope.

DoorDashMarketplace
“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang, Co-Founder at DoorDash
Andy FangCo-Founder, DoorDash
A DoorDash order handed off at a customer’s door
  • FlexFlexConsumer finance

    Chose Giga head to head on voice, then expanded into chat, +20 points of resolution in two weeks.

  • ToastRestaurant & retail

    Voice agents that resolve complex issues in real time, with clean handoff to your team when needed.

  • Remedy MedsTelehealth

    Confirms, books, and rebooks appointments, and reaches out to keep patients on their care.

FAQs

Frequently asked questions

Still have questions?

No, Forethought is now owned by Zendesk, and its roadmap follows Zendesk’s platform. Giga is independent and runs across any stack, so you’re not tied to one helpdesk vendor’s direction.

BOOK A DEMO

Bring your hardest workflow. We’ll resolve it live.

Name the KPI you want to move, and we’ll show you Giga resolve it in your real systems, independent of any helpdesk.

Comparisons based on independent testing conducted by Giga customers.

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Forethought Alternative — Giga vs. Forethought