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Giga vs. Zendesk

Giga outperforms Zendesk on resolution, independence, and voice.

Zendesk’s AI agents deflect tickets inside Zendesk. Giga resolves the whole workflow across any stack, priced to the KPI you care about.

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The honest comparison

Zendesk deflects the ticket. Giga resolves the request.

Independence
Giga · Channel- and helpdesk-agnostic: one agent over any stack
Zendesk · Tied to Zendesk’s ticketing
Resolution
Giga · Takes real actions in your live systems to resolve the workflow
Zendesk · “Verified resolutions” centered on ticket deflection and knowledge
Migration
Giga · No rip and replace; your team owns the canvas
Zendesk · Force-migrating AI Agents customers off Ultimate’s infrastructure
Multi-system actions
Giga · Reads and writes your live systems; browser agents where there’s no API
Zendesk · Intent automations grounded in the help center and macros
Voice in real conditions
Giga · 400ms, accent- and noise-robust, 90+ languages, mid-call language switch
Zendesk · Voice agents newly introduced
Hallucination safety
Giga · Dedicated correction agent runs mid-response; 4x lower than frontier models
Zendesk · Post-hoc AI evaluator; no real-time correction
Pricing
Giga · Outcome-based, scoped to the KPI you set
Zendesk · Per-resolution, with a per-agent add-on

From enterprise evaluations and teams who ran both. Bring your scenario, we’ll show you live.

Industry leading metrics

Real numbers, in production.

  • RESOLUTION

    Over 90% resolved

    Resolved in your systems, not deflected to an article. 10–25% Containment lift in the first 120 days

    EACH DOT = 1% OF CONVERSATIONS
    90% Resolved10% To Human Agent
  • RESPONSE TIME

    Answers in under a second

    400ms voice response, noise- and accent-robust, in 90+ languages.

    TIME TO FIRST RESPONSE
    5.0sBefore
    instantHOLD TIME ELIMINATED
    0.4sAfter
  • ACCURACY

    4x lower hallucination rate

    A dedicated correction agent pulls drift back mid-response, no other platform ships it.

    HALLUCINATION RATE VS. FRONTIER MODELS
    4xBefore
    −75%DRIFT CORRECTED
    1xAfter
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Customers

Teams run the eval. They pick Giga.

Their hardest cases, multi-party and real-time, with payments and refunds in scope.

DoorDashMarketplace
“Partnerships like this are critical to delivering better outcomes for consumers on a global scale.”
Andy Fang, Co-Founder at DoorDash
Andy FangCo-Founder, DoorDash
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A DoorDash order handed off at a customer’s door
  • FlexFlexConsumer finance

    Chose Giga head to head on voice, then expanded into chat, +20 points of resolution in two weeks.

  • ToastRestaurant & retail

    Voice agents that resolve complex issues in real time, with clean handoff to your team when needed.

  • Remedy MedsTelehealth

    Confirms, books, and rebooks appointments, and reaches out to keep patients on their care.

FAQs

Frequently asked questions

Still have questions? Talk to our team

No, keep it. Giga layers on top and resolves across your whole stack, not just inside the helpdesk, so you don’t rip anything out. We’ll run a side-by-side on your hardest workflows.

Deflection closes the ticket; it doesn’t finish the request. Giga takes real actions in your live systems to resolve the whole workflow, then hands off cleanly when a human is needed.

Zendesk is migrating AI Agents customers off Ultimate’s original infrastructure, so this is the right moment to benchmark an independent agent that runs on any stack, before you’re moved by default.

Yes. Giga is channel- and helpdesk-agnostic, reading and writing any CRM, billing, or booking system, with browser agents where there’s no API.

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Bring your hardest workflow. We’ll resolve it live.

Name the KPI you want to move, and we’ll show you Giga resolve it across your stack, not just close a ticket.

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Comparisons based on independent testing conducted by Giga customers.

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