AI FOR AUTOMOTIVE
Every service, recall, and roadside request answered 24/7 by voice, chat, or text, in 90+ languages, booked or handed warm to a human.
KEY OPPORTUNITIES
One recall letter spikes call volume overnight. Callers hold, hang up, and book somewhere else, or nowhere.
More than half of transferred callers end up repeating themselves. Every repeat is a worse survey and, eventually, a lost owner.
More than half of leads, and plenty of service calls, come in after close. That's booked work and loyalty walking out the door.
Conversation
Got a recall letter for my Jeep. Do I need to bring it in? Can I get in this week?
Owner · 8:02 amYou do. It's an open safety recall, and parts are in stock. I can book Thursday 8:30am with a loaner held, or Friday at 10. Which works? I'll verify your VIN and zip.
Giga · 8:02 amBook my recall.
Owner · 8:03 amWhat happened
check_open_recalls, parts in stock.find_open_slots and offered Thursday 8:30am or Friday at 10.verify_vin, then booked the first slot, Thursday 8:30am, with a loaner held through book_appointment.VOICE EXPERIENCE
Callers who hit hold hang up, and every abandoned call is roughly $270 in service gross profit gone. Giga picks up on the first ring, any hour, checks recall and warranty, books straight into your real scheduler, and hands your advisors back the service drive.
OMNICHANNEL SUPPORT
An owner calls about a recall, gets a text, messages back to reschedule, and every touch lands in a different queue with nobody owning the case. Giga makes it one conversation across voice, text, and chat, so when a person needs to step in, the handoff is warm and the history comes along.
Got the "part's in" text for my recall. Can I move my appointment to Friday?
Owner · 4:06 pmDone, same case from your earlier call. You're set for Friday 10 AM with a loaner held. Anything else?
Giga · 4:06 pmThat works, thanks.
Owner · 4:07 pmWhat happened
get_case_history Recall case · earlier call.reschedule_appointment Moved · Friday 10 AM, loaner held.RAPID DEPLOYMENTS
Your DMS is CDK or Tekion, your scheduler is Xtime or myKaarma, and some of it is browser-only with no API, which is why integration kills AI projects. Giga goes live in production in under two weeks, working even the screens your team clicks through by hand today.
Connected by API
Matches the owner's VIN and zip to the vehicle on file.
api.example.com/cdk/verify_vin
Returns the open recalls on a vehicle, by VIN.
api.example.com/cdk/check_open_recalls
Books the service time the owner chose.
api.example.com/xtime/book_appointment
No API: through the browser
Checks part stock on the parts portal's inventory screen.
parts_portal · worked in the browser, no API.
Holds a loaner car on the loaner portal's reservation screen.
loaner_portal · worked in the browser, no API.
Default actions
Hands the call to a service advisor, with its context.
Built into every agent.
PROVEN RESULTS
Your DMS and scheduler wired in, live before the next NHTSA notice.
Resolution keeps climbing on its own, at every rooftop.
Wrong answers get caught before they're spoken, proven across 1.2M turns with zero added latency.
Autonomous resolution
98%38 pts since launch
FAQs
Want to hear it answer a recall call? Talk to the team
Yes, it reads and writes your DMS, CRM, and scheduler, booking real capacity and opcodes. No API? The Browser Agent runs the screen, every action logged.
It hands off warm, full context to the right person, no re-explaining. That fixes automotive AI's biggest failure: transfers that die in voicemail.
That's the point. A recall surge gets answered all at once: VIN verified, recall confirmed, parts checked, repair booked. Your team works the service drive.
Answers stay grounded in your knowledge base. Real-time correction cuts voice hallucinations from 4–5% to under 1% across 1.2M turns, zero added latency.
It operates inside your consent and disclosure rules: artificial-voice disclosure, outbound consent and DNC handling, identity checks under your access controls. Compliance is configured, not bolted on.
Under two weeks to production. Start behind the IVR ("press 3 for recalls"), then move it in front, no re-implementation.
Yes, 90+ languages of real-time voice with mid-call switching, quality reported per language. The Spanish-speaking owner gets the same booking.
Giga reviews 100% of conversations, where human QA sees under 1%, and ranks contact drivers by connection rate, appointment-set rate, and CSI. The weakest rooftop shows up before the survey does.
GET A PERSONALIZED DEMO
Watch Giga answer a recall, verify a VIN, and book the repair, live.
See a demo