Giga absorbs the IRROPS surge, rebooking inside your PSS by voice, chat, or app, with EU261 and DOT applied exactly. Live in under two weeks, in 99 languages.
A hub storm can spike calls up to 10x within the hour. You can't hire 40 agents overnight. Top-tier flyers hold with everyone else.
One re-protection touches your PSS, loyalty, compensation, and partner inventory, then EU261 or DOT on top. It's slow under queue pressure and unforgiving when the answer's wrong.
One hub event brings a dozen languages at once. Nobody holds budget for a 24/7 multilingual bench against a surge they can't forecast.
Where are my bags???? I connected in Frankfurt and they never came out at the belt.
I'm sorry, your bag is still in Frankfurt. I've filed the delayed-bag report under your PNR, and it's on tonight's flight. I can courier it to you at no charge. Is 14 Rue de Lyon still the right address?
When a storm grounds 300 flights, your best flyers call first, and a center staffed for a normal Tuesday can't pick up. Giga answers every caller at once, on the first ring, running status checks, rebookings, and bag traces while your agents keep the complex re-protections.
Every caller answered on the first ring: status, rebooking, and bag traces in real time.
One wrong EU261 or DOT answer isn't a bad interaction. It's a regulator's file, with tarmac fines running up to $75,000 a passenger. Giga corrects the wrong answer before the passenger ever hears it, with zero added latency, so compliance signs off instead of vetoing.
This delay qualifies. You are owed €600 in EU261 compensation.
This was weather, an extraordinary circumstance, so EU261 compensation does not apply; your care and rebooking rights do.
A disrupted passenger starts in the app, gives up, calls, then tries WhatsApp, re-explaining the cancellation three times and getting three different answers. Giga is one agent across voice, chat, email, and messaging, so any handoff to a person carries the PNR, the history, and the offers already made.
My flight got cancelled. I already explained this in the app. Do I have to start over?
No, your PNR carried over. You're re-protected on the 6:40 to Frankfurt, bag re-tagged. Boarding pass here or by email?
Over 90% resolved on live production traffic today, and still climbing.
EU261 and refund answers corrected before the passenger ever hears them, zero added latency.
Mid-call switching absorbs the dozen-language hub event. No human bench can hold that.
Questions about your PSS, surge windows, or compliance sign-off?
It rebooks. Giga reads and writes your PSS in real time (Amadeus Altéa, Sabre, Navitaire, Travelport), plus loyalty and flight-status feeds. It re-protects the passenger, updates the PNR, files the bag report, and processes the refund. A voice agent that can't touch the PSS can't rebook anyone.
GET A PERSONALIZED DEMO
Bring a real IRROPS scenario (a hub storm, a cancelled bank of flights) and watch Giga answer it inside your PSS, live.
