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AI FOR AVIATION

AI support trusted to handle any disruption

Giga absorbs the IRROPS surge, rebooking inside your PSS by voice, chat, or app, with EU261 and DOT applied exactly. Live in under two weeks, in 99 languages.

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KEY OPPORTUNITIES

Disruption: passengers need you most, your queue answers least.

  • One event, ten thousand calls

    A hub storm can spike calls up to 10x within the hour. You can't hire 40 agents overnight. Top-tier flyers hold with everyone else.

  • Rebooking spans every system

    One re-protection touches your PSS, loyalty, compensation, and partner inventory, then EU261 or DOT on top. It's slow under queue pressure and unforgiving when the answer's wrong.

  • Languages don't wait their turn

    One hub event brings a dozen languages at once. Nobody holds budget for a 24/7 multilingual bench against a surge they can't forecast.

Tickets#6604Voice

Conversation

Where are my bags? I connected in Frankfurt and they never came out at the belt.

Passenger · 4:26 pm

I'm sorry, your bag is still in Frankfurt. I've filed the delayed-bag report under your PNR, and it's on tonight's flight. I can courier it to you at no charge. Is 14 Rue de Lyon still the right address?

Giga · 4:26 pm

Yes, that's right.

Passenger · 4:27 pm

What happened

  1. The passenger connected in Frankfurt, and the bag never came out at the belt.
  2. Giga traced it with trace_bag: still in Frankfurt, on tonight's flight.
  3. It filed the delayed-bag report under the PNR with file_bag_report.
  4. The passenger confirmed the address, and Giga booked a courier at no charge with schedule_courier.
ResolvedBag report filed, courier to 14 Rue de Lyon at no charge.

VOICE EXPERIENCE

Answer the surge on the first ring

When a storm grounds 300 flights, your best flyers call first, and a center staffed for a normal Tuesday can't pick up. Giga answers every caller at once, on the first ring, running status checks, rebookings, and bag traces while your agents keep the complex re-protections.

ReviewTickets
Match allChannel is Voice, chat, appCreated is Last hour
DescriptionCreatedOutcome

HALLUCINATION CORRECTION

Get EU261 and DOT right, every call

One wrong EU261 or DOT answer isn't a bad interaction. It's a regulator's file, with tarmac fines running up to $75,000 a passenger. Giga corrects the wrong answer before the passenger ever hears it, with zero added latency, so compliance signs off instead of vetoing.

Tickets#6731
Resolved

Passenger asked about EU261 compensation for a weather delay. Explained care and rebooking rights.

3m 08sToday, 7:18 pm
HallucinationLow
IntentEU261 compensation
eu261_verifiedtrue

Actions taken

Ran check_eu261_eligibility before answering. The draft promised €600 in compensation; the check stopped it before it was spoken.

Draft
This delay qualifies. You are owed €600 in EU261 compensation.
Reply
This was weather, an extraordinary circumstance, so EU261 compensation does not apply; your care and rebooking rights do.

OMNICHANNEL SUPPORT

One agent, every channel, no repeating the PNR

A disrupted passenger starts in the app, gives up, calls, then tries WhatsApp, re-explaining the cancellation three times and getting three different answers. Giga is one agent across voice, chat, email, and messaging, so any handoff to a person carries the PNR, the history, and the offers already made.

Tickets#6689WhatsApp

My flight got cancelled. I already explained this in the app. Do I have to start over?

Passenger · 5:12 am

No, your PNR carried over. You're re-protected on the 6:40 to Frankfurt, bag re-tagged. Boarding pass here or by email?

Giga · 5:12 am

Send it here.

Passenger · 5:13 am

PROVEN RESULTS

Ready before your next IRROPS event.

  • SELF-IMPROVING RESOLUTION

    Resolution climbs to 98%

    Over 90% resolved on live production traffic today, and still climbing.

  • ACCURACY YOU CAN REPORT

    Under 1% error rate

    EU261 and refund answers corrected before the passenger ever hears them, zero added latency.

  • COVERAGE

    99 languages, 24/7

    Mid-call switching absorbs the dozen-language hub event. No human bench can hold that.

KPIsAutonomous resolution

Autonomous resolution

98%38 pts since launch

FAQs

What airline CX and contact-center teams ask us

Questions about your PSS, surge windows, or compliance sign-off?

It rebooks. Giga reads and writes your PSS in real time (Amadeus Altéa, Sabre, Navitaire, Travelport), plus loyalty and flight-status feeds. It re-protects the passenger, updates the PNR, files the bag report, and processes the refund. A voice agent that can't touch the PSS can't rebook anyone.

GET A PERSONALIZED DEMO

See your next disruption handled, before it hits.

Bring a real IRROPS scenario (a hub storm, a cancelled bank of flights) and watch Giga answer it inside your PSS, live.