AI FOR AVIATION
Giga absorbs the IRROPS surge, rebooking inside your PSS by voice, chat, or app, with EU261 and DOT applied exactly. Live in under two weeks, in 90+ languages.
KEY OPPORTUNITIES
A hub storm can spike calls up to 10x within the hour. You can't hire 40 agents overnight. Top-tier flyers hold with everyone else.
One re-protection touches your PSS, loyalty, compensation, and partner inventory, then EU261 or DOT on top. It's slow under queue pressure and unforgiving when the answer's wrong.
One hub event brings a dozen languages at once. Nobody holds budget for a 24/7 multilingual bench against a surge they can't forecast.
Conversation
Where are my bags? I connected in Frankfurt and they never came out at the belt.
Passenger · 4:26 pmI'm sorry, your bag is still in Frankfurt. I've filed the delayed-bag report under your PNR, and it's on tonight's flight. I can courier it to you at no charge. Is 14 Rue de Lyon still the right address?
Giga · 4:26 pmYes, that's right.
Passenger · 4:27 pmWhat happened
trace_bag: still in Frankfurt, on tonight's flight.file_bag_report.schedule_courier.VOICE EXPERIENCE
When a storm grounds 300 flights, your best flyers call first, and a center staffed for a normal Tuesday can't pick up. Giga answers every caller at once, on the first ring, running status checks, rebookings, and bag traces while your agents keep the complex re-protections.
HALLUCINATION CORRECTION
One wrong EU261 or DOT answer isn't a bad interaction. It's a regulator's file, with tarmac fines running up to $75,000 a passenger. Giga corrects the wrong answer before the passenger ever hears it, with zero added latency, so compliance signs off instead of vetoing.
Passenger asked about EU261 compensation for a weather delay. Explained care and rebooking rights.
Actions taken
Ran check_eu261_eligibility before answering. The draft promised €600 in compensation; the check stopped it before it was spoken.
OMNICHANNEL SUPPORT
A disrupted passenger starts in the app, gives up, calls, then tries WhatsApp, re-explaining the cancellation three times and getting three different answers. Giga is one agent across voice, chat, email, and messaging, so any handoff to a person carries the PNR, the history, and the offers already made.
My flight got cancelled. I already explained this in the app. Do I have to start over?
Passenger · 5:12 amNo, your PNR carried over. You're re-protected on the 6:40 to Frankfurt, bag re-tagged. Boarding pass here or by email?
Giga · 5:12 amSend it here.
Passenger · 5:13 amWhat happened
get_case_history App case · PNR carried over.rebook_passenger 6:40 to Frankfurt · bag re-tagged.send_boarding_pass Sent in WhatsApp.PROVEN RESULTS
Over 90% resolved on live production traffic today, and still climbing.
EU261 and refund answers corrected before the passenger ever hears them, zero added latency.
Mid-call switching absorbs the dozen-language hub event. No human bench can hold that.
Autonomous resolution
98%38 pts since launch
FAQs
Questions about your PSS, surge windows, or compliance sign-off? Talk to the team
It rebooks. Giga reads and writes your PSS in real time (Amadeus Altéa, Sabre, Navitaire, Travelport), plus loyalty and flight-status feeds. It re-protects the passenger, updates the PNR, files the bag report, and processes the refund. A voice agent that can't touch the PSS can't rebook anyone.
Every call answered at once: flight status, rebooking confirmations, bag tracking, the bulk of IRROPS volume. Your agents keep the multi-leg re-protections. Capacity stops being a headcount problem.
Policy is encoded and applied identically, with every action logged. Real-time correction drops hallucination from 4–5% to under 1% before the passenger hears it. Borderline "extraordinary circumstances" cases route to a human with full context.
Under two weeks in production. APIs where they exist, and browser-only tools run by the Browser Agent with every action logged. Integration stops being the multi-quarter blocker.
Yes, 90+ languages, mid-call switching, and quality reported per language, not just "supported." One rebooking logic serves every language and channel, with no build per market.
Yes. Giga reads loyalty tier and fare class up front and prioritizes recovery, no elite flyer stuck behind the queue when loyalty is won or lost.
It escalates with the PNR, history, and offers made. The passenger never repeats, and your agent never starts cold. Over 90% is handled on its own. The judgment calls reach a person.
It clusters real conversations and finds the root causes behind repeat contacts, then ranks them by the KPIs you own: surge abandonment, rebooking completion, IRROPS CSAT. Those findings become policy updates, and that loop lifts resolution from roughly 60% to as high as 98%.
GET A PERSONALIZED DEMO
Bring a real IRROPS scenario (a hub storm, a cancelled bank of flights) and watch Giga answer it inside your PSS, live.
See a demo