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AI FOR UTILITIES

AI support trusted to answer every storm call

Every outage call, high-bill question, and payment answered instantly (storm or blue sky) in 99 languages. No busy signals.

See Giga handle a storm surge
DoorDashCapital.comToastRemedy MedsFlexPostmanAfriexRio
KEY OPPORTUNITIES

In a storm, your contact center is all customers have, and the first thing to buckle.

  • Outages don't queue politely

    A major storm drives call volume 10–50× in hours, up to 100× in the worst events. The legacy IVR hits its ceiling, and you can't staff your way out of it.

  • Billing confusion, not billing errors

    Your biggest steady volume: customers confused by tiered rates, time-of-use plans, and estimated reads. One in six call back.

  • Some calls can never wait

    A gas leak or downed line must reach a human instantly, and life-support accounts need medical-baseline handling. Payments carry disconnection rules and PCI scope, zero margin for a wrong answer.

Calm blue-hour mountain landscape at dusk

My power's been out 3 hours and I can't get through on the phone. When's it coming back on?? I have someone on oxygen here.

I'm sorry. Your address is in a confirmed outage; restoration is estimated 9:45 PM, and I'll text you the moment that changes. Since someone's on oxygen, I'm flagging your account for medical-baseline priority and connecting you to a specialist. If you ever smell gas, hang up and call 911 first. Can I text ETR updates to this number?

Yes, text this
VOICE EXPERIENCE

Answer the storm surge, no busy signal, no robotic menu

An ice storm hits and the legacy IVR maxes out, busy signals that make the evening news. Giga answers instantly at 10–50× storm volume, reads the OMS for a real ETR, and hands the judgment calls to a human.

Storm-night calls answered instantly, no busy signal, no menu.

VoiceTextChat
OMNICHANNEL SUPPORT

Reach customers before they call

Most calls start with a surprise: the bill jumps with no explanation, the power dies with no word. One Giga agent gets there first with high-bill heads-ups, mid-outage ETR texts, and assistance nudges, across voice, text, chat, and email.

Reach them firstHigh-bill heads-ups, mid-outage ETR texts, and assistance nudges, before they call.
High-bill alertsETR textsAssistance nudges
RAPID DEPLOYMENTS

Live before storm season, even on legacy CIS and OMS

A real utility call touches the CIS, the OMS, and meter data, a stack that's aging, on-prem, or browser-only with no API. Giga goes live in under two weeks and works even the browser-only screens your agents click through today.

giga · utilities-opsLive
02:14[INFO]CIS lookup: balance + tariff plan
02:14[INFO]OMS query: outage confirmed, ETR 9:45 PM
02:14[ OK ]Browser Agent: payment arrangement filed
02:14[WARN]Gas-leak keyword: routed to a human
02:15[ OK ]Resolved: every action in the audit trail
PROVEN RESULTS

Numbers that hold when the lights go out.

  • RESOLUTION AT SCALE

    Over 90% resolved

    The hard, real-time cases, handled without a human.

    >90% resolved on live traffic
    Resolved autonomouslyHanded to a human
  • SELF-IMPROVING RESOLUTION

    Resolution climbs to 98%

    Improves on its own as policies refine, no re-platforming.

    Autonomous resolution~60% → 98%
    LaunchLive
  • ACCURACY YOU CAN REPORT

    Under 1% error rate

    Proven across 1.2M voice turns, every answer defensible to the PUC.

    Voice hallucination rate
    4–5%BEFORE
    −80%fewer wrong answers
    <1%AFTER
FAQs

Questions utility teams ask us

Have a compliance, OMS, or integration question we didn't cover?

Giga answers instantly through the 10–50× surge that overwhelms a legacy IVR: no busy signals, no DTMF fallback. Storm night and blue-sky day run identically, so abandonment stays under 20% in the first two hours and you're not carrying peak headcount for a few weeks of weather.

GET A PERSONALIZED DEMO

Hold the line through your next storm.

Bring us a real outage-surge, high-bill, or payment scenario. We'll show it answered instantly, in 99 languages, live in under two weeks.